Relationship Manager (MHB Branch) at Mwanga Hakika Bank Limited

Relationship Manager (MHB Branch) at Mwanga Hakika Bank Limited

Overview:

Mwanga Hakika Bank Limited (MHB) is a fully-fledged Commercial Bank, 100% owned by local Tanzanians. The bank is seeking enthusiastic and committed individuals to join its dynamic and growing team. The current opening is for the position of Relationship Manager (MHB Branch), and interested candidates are invited to apply.

Job Description:

Relationship Manager (MHB Branch)

Job Purpose:

Responsible for growing both Assets (Loans) and Liabilities (Deposits) from clients, advising the branch/department on business strategy, and providing guided leadership to the Relationship Officers/Bank Officers to ensure portfolio/business growth.

Summary of Key Duties and Responsibilities:

• Proactively managing and developing effective client relationships
• Identifying and managing solutions to meet a wide range of client needs
• Promoting products and services
• Generating and growing revenue streams through effective client management
• Developing a comprehensive understanding of the client’s financial needs
• Demonstrating strong product and service knowledge
• Generating new client acquisitions and selling products to new clients
• Conducting KYC reviews and risk assessments for on-boarding new clients
• Overseeing the credit risk associated with assigned client relationships
• Coordinating with Relationship officers/Branch Manager for managing risks and realizing economic value
• Engaging with other stakeholders to ensure the portfolio is maintained to the highest standard
• Maintaining and updating accurate client information
• Handling client service requests and inquiries
• Making proactive client calls and responding swiftly to client requests
• Working with other Relationship officers to enhance the service offered and improve revenue generation
• Preparing presentations to senior management on new business development plans and strategies
• Ensuring the performance criteria ratio is maintained within acceptable risk levels
• Accepting cash or money orders, crediting customer accounts, issuing receipts and statements
• Conducting foreign currency transactions
• Balancing cash
• Identifying customer needs and referring customers to appropriate banking services
• Handling inquiries and resolving customer complaints
• Opening and closing accounts as per customer request

Key Competencies Required and Academic Background:

A: Required Qualifications

• Bachelor’s degree in Business Administration, Marketing, Banking and Finance, or relevant fields.
• MBA will be an added advantage

B: Required Experience:

• 3 to 5 years’ experience in Corporate Banking.

C: Required Knowledge and Skills:

• Sound knowledge of MHB’s products and offerings
• Good communication and presentation skills
• Ability to share valuable and understandable information on products and services

Key Behavioral Competencies Needed:

• Engaging in regular traffic-building activities that reinforce personal expertise and MHB brand
• Building core relationships among clients
• Balancing dedication to clients with objectivity and independence
• Earning trust in relationships with clients by consistently demonstrating integrity, honesty, consistency, reliability, and professional competence.

How to Apply:

Interested candidates should submit their applications to career@mhbbank.co.tz. The application deadline is January 22, 2024. Only shortlisted candidates will be contacted.

Note:

All communications and applications should be in the English language.