Operations Manager at Duteni Company Limited

Job Opportunity: Operations Manager at Duteni Company Limited

Full Time | December 31, 2023 | Administration Jobs | Duteni Company Limited

About Duteni Company Limited: Headquartered in Dar Es Salaam, Tanzania, Duteni Company Limited (“Duteni”) is a growing entrepreneurial company offering premier solutions to corporate clients and unique experiences to tourism clients. As part of our expansion, we are seeking a dynamic and qualified individual to join our leadership team in the role of Operations Manager. This role is integral to the execution of our growth strategy.

Job Title: Operations Manager

Reporting to: Company Directors

Start Date: First Quarter 2024

Compensation: Industry Standard

Job Type: Full Time

Location: Dar Es Salaam, Tanzania

Primary Duties and Responsibilities:

• Coordinate and oversee all operations, including tourism, corporate services, soft skills training, and project management.
• Drive sales of corporate services, investor services, translation, corporate training, consultation, transportation, tourism, and safari products.
• Develop, implement, and evaluate operational policies and processes to enhance efficiency and productivity.
• Hire, train, manage, evaluate, and motivate office staff, operations staff, tour guides, and drivers.
• Foster a company culture that encourages collaboration, top performance, and high morale.
• Manage day-to-day operations in line with company standards, achieving optimal financial results.
• Identify and address operational problems and opportunities.
• Oversee and advise senior management on quality and process improvements.
• Manage administrative, operations, sales, and business strategy tasks.
• Ensure compliance with Tanzanian government regulatory requirements.
• Represent the company in meetings and community events.
• Assist in managing and expanding Duteni’s marketing campaigns and social media platforms.
• Take a lead role in the company’s soft skills training program.
• Build professional relationships with clients, vendors, industry contacts, and organizations.
• Ensure new client and retention goals are met and exceeded.
• Enforce effective and efficient communication per Duteni standards.
• Perform other duties as directed or assigned by senior management.

Minimum Qualifications:

• 2+ years of verifiable experience in a similar leadership and operations role.
• Basic knowledge of budgeting, accounting, sales, HR management, business financing, and marketing.
• Exceptional people and project management skills.
• Ability to analyze and strategically break down challenging problems into actionable solutions.
• Curious mind, passion for learning, and a drive for continuous improvement.
• Good negotiation skills and a safety-first mindset.
• Willingness to work evenings, public holidays, and weekends as required.
• Valid Tanzanian driver’s license is an added advantage.
• Excellent writing, reporting, time management, and verbal communication skills.
• Detail-oriented, organized, with a high degree of integrity, quality, and accuracy.
• Ability to make critical decisions in a fast-paced, high-pressure environment.
• Driven, confident, and fearless personality.
• Comfortable in a collaborative environment with exceptional attention to detail and multitasking capabilities.
• Proactive and able to work independently without close supervision.
• Working knowledge of computers, graphics (Canva), CRM/sales platforms, and Microsoft Office Suite.
• Tanzanian citizenship required.

Education: Bachelor’s degree in operations/project management, economics, logistics, finance, business management/commerce, hospitality, tourism, or related analytical fields.

How to Apply:

If you meet the requirements and are ready for a challenging and growth-oriented role, please apply by emailing your CV and cover letter to hr@duteni.com with the subject line “Operations Manager.” Your cover letter must include your monthly salary expectations.

Failure to include salary requirements will automatically disqualify your application. Due to the expected response volume, we appreciate your application and apologize in advance that only shortlisted candidates will be contacted for further consideration.

Closing date for Applications: January 15, 2024. No phone calls or office visits, please.