Customer Service Executive at AFRIFAST Logistics Ltd

AFRIFAST Logistics Ltd

Job Overview

  • Position: Customer Service Executive
  • Business Unit: Shipping & Logistics
  • Function: Customer Service Management
  • Country: Tanzania
  • Location: Dar Es Salaam
  • Functional Superior: Mr. Rojo Johnson
  • Administrative Superior: Mr. Rojo Johnson

Objectives

  • Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency.
  • Identify and address customer needs with a goal of complete satisfaction.
  • Provide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers.
  • Follow company communications guidelines and procedures under minimal supervision.

Job Responsibilities

  • Proactively manage daily logistics and clearing activities of the company, including all land, sea, and ICD operations.
  • Execute/Coordinate transit shipments activities related to planning, organizing, dispatching, routing, and tracking of transportation vehicles.
  • Meet all customer SOP requirements: track and trace report on a daily basis, document follow-up, processing pre-alerts, carrier/customs filings, executing delivery, cost approvals, ensuring proper invoicing, investigate to verify and resolve customer or shipper/consignee complaints.
  • Work effectively in a team environment and communicate clearly, timely, and effectively with Customers, Clearing Agents/offices, branch, and network, and Outside Vendors.
  • Record damaged, misrouted, unreturned shipments and report to the supervisor with claim form and supporting documents.

Qualifications/Skills

  • Reporting, Microsoft Office, time management, and Teamwork.
  • Planning – Organizing, Operations Management, Critical Thinking, and Problem-Solving Skills.
  • Language: Fluent in written and spoken English & Swahili.
  • Expected Start Date: Immediate.
  • Job Type: Full-time.
  • Salary: Industry standard.
  • Schedule: Day shift 8:30 am to 05:30 pm (6 days a week & Sunday holiday).
  • Experience: Minimum of 1-2 years of experience in customer support/operations in Transit Shipment (EAC).
  • Education: Bachelor’s (preferably in shipping/logistics/maritime).

How to Apply:

Send your resume to: track@afri-fast.com.