Customer Experience Executive – Ohio Branch at ABSA Bank Tanzania

Customer Experience Executive – Ohio Branch at ABSA Bank Tanzania

Customer Experience Executive – Ohio Branch at ABSA Bank Tanzania

Organization: Absa Group Limited
Location: Dar es Salaam, Tanzania

About ABSA Bank Tanzania:
Absa Bank Tanzania Limited, formerly Barclays Bank Tanzania Limited, is a commercial bank in Tanzania and a subsidiary of South Africa-based Absa Group Limited. We are committed to empowering Africa’s tomorrow by offering personal and business banking, credit cards, corporate and investment banking, wealth and investment management, and bank assurance services.

Job Summary: As a Customer Experience Executive at ABSA Bank Tanzania, you will be responsible for driving exceptional operations business performance by providing efficient business management, powerful leadership, and team development. You will ensure operational rigor excellence in branches with up to 25 staff members or branches with single customer categories.

Key Responsibilities:

• Building relationships with existing customers to anticipate and address future needs, and identify sales opportunities.
• Cross-selling appropriate customer-related products face-to-face.
• Assisting customers with completing bank stationary, forms, etc.
• Conducting in-branch marketing, special campaigns, and promotions.
• Handling complaints in the Banking Hall and conducting monthly query and complaint trend analysis.
• Providing feedback on the performance of external service providers to the area manager and head office sourcing.
• Deputizing for Branch Operations Manager/Team Leader when required and sharing knowledge and best practices with team members.

Essential Criteria:

• Higher Certificates and Advanced National (Vocational) Certificates in Business, Commerce, and Management Studies.
• Excellent experience in operations, people management, and cash management.
• Good understanding of risk policies and procedures, group structure, and interface with other functions.
• Detailed knowledge of bank policies and procedures.
• Passion for branch performance, honesty, integrity, and decisiveness.
• Ability to take responsibility for personal development.

CLICK HERE TO APPLY

Join us at ABSA Bank Tanzania and be part of shaping Africa’s future. We look forward to welcoming you to our team!

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Note: Only shortlisted candidates will be contacted for further steps in the recruitment process.

How to Apply :