Chief Operations Officer at DCB Bank – January, 2024

Chief Operations Officer at DCB Bank – January, 2024

DCB Commercial Bank PLC is a fully-fledged retail and commercial bank in Tanzania, offering services to individuals, microfinance, small to medium-sized businesses (MSME), and large corporate clients. With a wide branch network, DCB Bank serves over 3 million customers across the country through over 8 branches, 1000 DCB Wakala Agents, and 280 Umoja switch ATMs.

We are seeking qualified candidates to fill the position of Chief Operations Officer. The successful candidate will be responsible for overseeing all aspects of the technology infrastructure and banking operations in line with the bank’s strategy.

Key Responsibilities:

1. Design, develop, and implement the bank’s technology strategy and solutions roadmap.
2. Ensure the security and integrity of the bank’s technology infrastructure.
3. Analyze the business requirements of all departments to determine their technology needs and opportunities.
4. Inspect the use of technological equipment and software to ensure functionality and efficiency.
5. Purchase efficient and cost-effective technological equipment and software.
6. Assist in building relationships with vendors and creating cost-efficient contracts and adherence to vendor service level agreements (SLAs).
7. Oversee operational aspects of relationships with third-party entities.
8. Establish and enforce technology policies and procedures to ensure compliance and data protection.
9. Establish and review key operational risk indicators/key control standards.
10. Formulate action plans to minimize the bank’s exposure to fraud and losses.
11. Design, develop, and keep updated the bank’s operations manual.
12. Ensure compliance with regulatory requirements relating to banking operations.
13. Manage budgets and resources effectively and report on expenditure.

Qualifications, Skills, and Experience:

• 5 years of management and leadership experience in a similar role and sized organization.
• Proven track record history of outstanding performance in financial service operations.
• Understanding and experience of infrastructure, design, and architecture, including hosted applications.
• Strong commercial and negotiation skills.
• Proficiency in creating and documenting operating procedures.
• Strong written and verbal communication skills.
• Deep understanding of financial regulations and compliance requirements.
• Customer-centric mindset with a commitment to issue resolution.
• Proficient in Microsoft Office and Google Suite tools.

How to Apply:

If you believe you are the right candidate for this position, kindly submit your application with a detailed CV, photocopies of academic certificates, and names of three referees with their contacts, quoting reference number DCB-COO-Ol/2024 in the subject of the email. To be considered, applications MUST be submitted through recruitment@dcb.co.tz not later than 26th January 2024. Hard copy applications will not be accepted.

Please submit your application in the English language.