Branch Manager at Old Mutual

Job Opportunity at Old Mutual, Mbeya

About Old Mutual: Old Mutual Limited is a pan-African investment, savings, insurance, and banking group. As part of their expansion, they are seeking qualified and dynamic individuals to join their team.

Position: Branch Manager

Location: Mbeya

Job Description: The primary focus of this role is to develop and grow the business by fostering strong relationships between clients, agents, and brokers, ensuring the achievement of set business targets.

Responsibilities:

Implement and manage the sales process, adhering to activity management principles.
Manage daily activities of sales agents, ensuring the team achieves production targets.
Coach and develop sales agents, conducting performance review sessions and team meetings.
Evaluate competence of agents and identify individual development needs.
Build and sustain productive teams, being actively involved in agent recruitment and selection.
Provide induction and support for new agents, identifying agent goals and motivators.
Align team goals with company objectives.
Enhance the company’s profile and visibility through strategic brand positioning and building.
Develop effective marketing strategies, creating a comprehensive sales and marketing plan.
Analyze customer research, current market conditions, and competitor information.
Monitor, review, and report on all marketing activity and outcomes.
Design and execute innovative marketing strategies.
Establish innovative processes to manage existing customer expectations.
Ensure standardized service to all customers.
Grow the company’s portfolio through mining new and existing clients.
Facilitate product development and recruitment, training, and development of a robust sales team.
Review attrition and assist in designing retention strategies.
Maintain effective communication by establishing healthy PR with customers, management, and internal departments.
Handle quotations based on proposals and requests to source business and satisfy customers.
Follow up on quotations to close business and gather feedback.
Provide daily servicing of clients to nurture the relationship between the company and customers.
Follow up on renewals to retain business.
Conduct market intelligence to gather information.
Provide support services and training to agents.
Manage public relations, including adverts and entertaining media houses to keep clients happy.
Handle premium collections, underwriting, and claims follow-up.
Demonstrate exemplary behavior and conduct in the performance of duties.