Collection Manager – Retail & SME at Exim Bank Tanzania

Job Opportunity: Collection Manager – Retail & SME at Exim Bank Tanzania

Full Time | Tanzania | December 16, 2023 | Banking Jobs

Job Overview

Collection Manager – Retail & SME at Exim Bank Tanzania

Location: Dar es Salaam

Company: Exim Bank Tanzania

Reporting to: Senior Manager

Dotted reporting line to: Head of Special Assets Management

Department: Special Assets Management

Responsible for: Retail and SME

Working Hours: Monday – Friday, 8 am – 5 pm. Additional hours as required by workload.

1. Purpose of Job:

The role of the Collection Manager – Retail & SME at Exim Bank Tanzania involves managing monitoring, collection, and recovery of all delinquent accounts for retail loans across all products.

2. Key Responsibilities:

1. People Management

• Develop a high-performing team by assisting senior management in recruiting and promoting the best people aligned with business needs.
• Train and mentor staff members in the retail collections and recovery units.
• Ensure Exim values are displayed and embedded within the team and across all departments.
• Oversee staff members to ensure accurate and timely responses to customers, including issuing demand notices.
• Stay informed of any legislative procedural training regarding debt collection.
• Promote a learning culture and impart technical expertise and knowledge through continuous coaching.

2. Business Management

• Develop and implement daily portfolio performance monitoring trackers/reports for constant monitoring of key parameters on the bank’s delinquent portfolio.
• Set payment collection goals and targets for the department.
• Manage revenue and develop initiatives to control and reduce vendor payouts.
• Create and implement a strategy to improve the collection of outstanding credit.
• Ensure customer satisfaction by resolving customer issues and queries promptly.
• Represent the organization in front of legal/statutory bodies as required.
• Allocate work to internal collectors and independent debt collectors, ensuring adherence to defined SLAs.
• Manage the repossession process of properties about to be auctioned by the bank.
• Ensure compliance with all Audit/Regulatory bodies and company policies.

3. Risk and Compliance

• Ensure External Debt Collectors and Staff adhere to SAM policy and SOP.
• Adhere to TAT on customer query resolution and implement adequate risk controls.
• Drive a culture of proactive compliance among team members.
• Determine action plans to reduce and manage risk issues related to internal/external or BoT findings.

4. Qualification and Experience Required:

• University degree, preferably in Law, Accounting/Finance, and Business Administration.
• Relevant professional qualification in banking, risk management, recovery, and law.
• At least 5 years of work experience as a Recovery Manager handling Retail and SME.

How to Apply:

To apply, send your CV along with all academic certificates to hrrecruit@eximbank.co.tz with the subject line: JOB APPLICATION: Collection Manager – Retail & SME. The deadline for applications is December 20, 2023. (Note: Only shortlisted candidates will be contacted)

Please write in the English language.