Application Support Specialist

 

JOB DETAILS:

About Us

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services. .

Job Summary

• Responsible for Core Banking Systems and Peripheral Applications technical support, issue/incident resolution and daily maintenance on a spectrum of business logic in line with operational requirement.

• Analyzing and establishing the root causes of application errors/failures.

• Monitoring Systems availability and reliability to ensure Technology effectively meets the service targets in accordance with planned business objectives.

• Engage in supporting Business strategic projects requirements and deliverables within expected timelines with highest standards of Customer service.

• Supporting innovation & digitization of payments processes to uphold convenience and risk free processing.

Job Description

• Providing technical support to teams within the organization, and to external clients when required, troubleshoot to restore application use in the event of a failure

• Support and troubleshoot software, typically working with both end users and developers.

• Responding to technical problems that occur abruptly and require immediate solutions, identifying and resolving technical issues.

• Providing necessary technical support relating to various applications, system-level software, compilers, and other general computing applications.

• Determine availability requirements for new applications or enhancements to existing applications.

• Optimizing software application performance, installing updates, and performing debugging procedures.

• Analyze software application functionality and suggesting improvements.

• Ensuring effective front end and back end functionality of applications.

• Translate customer needs and requirements into application solutions.

• Drive innovation related to Application within the bank for the purpose of improving efficiency and productivity in order to achieve revenue targets.

• Define the key targets of availability required for the applications and their components that underpin a new or enhanced IT application as the basis for an SLA agreement

• Maintain an awareness of technology best practices that support application availability

• Perform end of day/ month batch run for core banking applications

• Involvement in delivering key Projects requirements successfully within expectations

• Multi-tasking and building capacity in effectively managing all available Core Banking systems and peripheral Applications

• Support UAT testing challenges related to Applications for new projects or enhancements and perform sanity testing

• Creation of new products in core banking Application that are related to new projects or business requirement as per current market or customers need.

• Perform periodic reviews and tests of established Business Continuity Plans and procedures, reporting findings to management and making recommendations for improvements as needed

• The ability to conceptualize automated solutions and understand the prescribed design architecture

• An aptitude for problem solving, with the ability to take a logical route to the source of an error

• Work with developers and application owners to implement the change & document it

• Troubleshooting and providing solutions for production issues raise by either end user

• Run EOD/EOM/EOY batches by the time primary data centre will be moved in country

• Manage Oracle and SQL Databases.

Qualifications and Experience

• Bachelor Degree in Electrical, Electronic & Telecommunications or Computer Engineering (Preferred)

• Oracle and Microsoft SQL Databases certification will be of added advantage

• At least 3 years’ hands on experience working with Oracle or Microsoft SQL Databases

• Knowledge of banking/ branch operations

• ITIL certification

• 5 years relevant experience in IT support or equivalent related experience

• Excellent verbal and written communication skills

• experience with problem-solving and trouble-shooting

• Experience in several computer programs and data interfaces.

• Working knowledge of basic network configuration

• Strategic Thinking (Solid)

• Strong analytical mind. Complex problem-solving skills

• Experience with integrations with Bank products/systems is an added advantage.

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree