ABSA Bank Vacancy – Customer Service Advisor – Intern (Dar City)

ABSA Bank Vacancy – Customer Service Advisor – Intern (Dar City)

Location: Dar City Mall Branch – ABT

Job Requisition ID: R-15963627

Job Type: Full-time Internship

Overview: ABSA Bank is offering an exciting opportunity for individuals interested in kick-starting their career in the banking sector. As a Customer Service Advisor Intern at our Dar City Mall Branch, you will have the chance to gain valuable hands-on experience in customer service and cash management while contributing to our mission of empowering Africa's future.

Job Summary: As a Customer Service Advisor Intern, you will be responsible for providing excellent customer service to walk-in branch customers, handling cash transactions, and assisting with various cash management tasks. You will also have the opportunity to learn and develop essential skills in banking operations under the guidance of experienced professionals.

Key Responsibilities:

• Provide cash counter services, including cashing cheques, processing withdrawals and deposits, and handling foreign currency transactions.
• Supervise other tellers at the counter and ensure smooth operations.
• Maintain cash levels in the strong room and order branch cash as needed.
• Restock ATM cash supply and ensure ATM uptime by addressing minor faults.
• Provide cover for Branch custodian and offer feedback and support to colleagues.
• Adhere to regulatory requirements, operational risk frameworks, and internal policies and standards.

Technical Skills and Competencies:

• Strong numeracy skills and attention to detail.
• Leadership skills and ability to work effectively in a team.
• Knowledge of cash handling processes and banking systems.

Experience and Qualifications:

• Proven track record in dealing with physical cash.
• Further Education and Training Certificate (FETC) in Business, Commerce, or Management Studies.

Training Requirements:

• Training in telephone skills, customer service, and ATM operations.
• Knowledge of regulatory compliance, anti-money laundering, and fraud prevention.

Behavioural Traits:

• Drive Performance
• Delight Customers
• Build Pride and Passion
• Execute at Speed
• Grow Talent and Capability
• Protect and Enhance our Reputation

Additional Details: The role may require working on non-business days on a regular basis.

Education: Further Education and Training Certificate (FETC) in Business, Commerce, and Management Studies (Required)

Join us in shaping the future of African banking and apply now to become a part of the ABSA Bank team!

CLICK HERE TO APPLY