Customer Service Advisor Intern at CVPeople Tanzania

Customer Service Advisor Intern at CVPeople Tanzania

Customer Service Advisor Intern at CVPeople Tanzania

Job Title: Customer Service Advisor Intern

Location: Zanzibar, Tanzania

Employer: ABSA Bank

About ABSA Bank: ABSA Bank is a local bank with regional and international expertise, boasting over 100 years of rich history. As part of the Absa Group, the bank is committed to empowering Africa's future through its services and contributions to the community.

Job Overview: As a Customer Service Advisor Intern at ABSA Bank in Zanzibar, you will be responsible for providing excellent customer service to walk-in branch customers, as well as handling cash transactions and related instruments.

Job Description:

1. Cash Counter Service:

   • Cash cheques and withdrawals for customers.
   • Supervise other tellers at the counter.
   • Process cash and cheque deposits/credits.
   • Handle the purchase and sale of foreign currencies.
   • Address general customer inquiries at the cash counter.
   • Balance cash in own till and assist other tellers with balancing.
   • Prepare vouchers for processing at the central processing unit.
   • Cross-sell bank products and services to customers.
   • Provide referral services for bank products.
   • Undertake customer service advisor duties when necessary.
   • Manage and resolve customer queries and complaints.
   • Assist with ATM card printing.

2. Cash Management – Strong Room Custodianship:

   • Sort and repatriate cash.
   • Monitor cash levels in the strong room.
   • Order branch cash in accordance with limits.
   • Escalate cash issues to Branch Operation Team Leader.
   • Ensure proper packaging of cash by Customer Service Advisors.
   • Recommend cash re-order levels.

3. Cash Management – ATM’s:

   • Restock the ATM cash supply.
   • Sort cash for the ATM to ensure cleanliness.
   • Reconcile ATM cash daily.
   • Repair small faults on ATM to minimize downtime.
   • Perform regular checks on all ATMs within the area.

4. Colleague:

   • Provide cover for Branch custodian.
   • Offer honest, direct, and constructive feedback to colleagues.
   • Share knowledge, experience, and best practices with team members.

Risk and Controls Objectives:

• Ensure compliance with regulatory requirements and internal policies.
• Manage risk effectively by applying risk frameworks.
• Understand own role in end-to-end processes and associated risks.
• Adhere to Absa’s policies and procedures.
• Report risk events/incidents/issues promptly.
• Engage proactively with regulatory bodies.

Education:

• Further Education and Training Certificate (FETC) in Business, Commerce, or Management Studies (Required)

Application Process: To apply for this position, click on the link provided here below.

CLICK HERE TO APPLY