2 Customer Service Officers II – Tanzania Posts Corporation (TPC)

Position: 2 Customer Service Officers II

Location: Dar es Salaam, Tanzania

Overview:

Tanzania Posts Corporation (TPC) is seeking dynamic, proactive, and experienced individuals to fill 2 vacant positions of Customer Service Officers II. As a designated public postal operator, TPC is committed to providing accessible, affordable, and reliable postal services to all corners of Tanzania.

Entry Qualifications:

• Bachelor’s Degree in Marketing, Economics, Commerce, or Business Administration majoring in Marketing or Sales and Marketing from a recognized institution.

Duties and Responsibilities:

• Answer inquiries by clarifying desired information, researching, locating, and providing information.
• Assist in resolving problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.
• Fulfil requests by clarifying desired information, completing transactions, and forwarding requests.
• Sell additional services by recognizing opportunities to up-sell accounts and explaining new features.
• Keep equipment operational by following established procedures and reporting malfunctions.
• Update job knowledge by participating in educational opportunities.
• Enhance organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
• Perform any other duties as may be assigned by the supervisor.

Salary Scale: TPCSS 4

Age Limit: Not more than thirty years (30) years.

General Conditions:

• Applicants must be Tanzanian citizens.
• People with disabilities are encouraged to apply.
• All applications must include an up-to-date Curriculum Vitae (CV) and certified copies of relevant certificates.
• Certificates from foreign examination bodies must be verified by relevant Tanzanian authorities.
• Applications must be submitted through EMS and addressed to the Postmaster General, Tanzania Posts Corporation.

How to Apply:

Interested candidates should send their applications to the following address:

Postmaster General,

Tanzania Posts Corporation,

Posta House, 7

Ghana Street, 11300

DAR ES SALAAM

The deadline for application submission is 18th February, 2024.

Note: Only shortlisted candidates will be contacted for interviews. Presentation of forged certificates will result in legal action.