2 Customer Service Officers II – Tanzania Posts Corporation (TPC)
Position: 2 Customer Service Officers II
Location: Dar es Salaam, Tanzania
Overview:
Tanzania Posts Corporation (TPC) is seeking dynamic, proactive, and experienced individuals to fill 2 vacant positions of Customer Service Officers II. As a designated public postal operator, TPC is committed to providing accessible, affordable, and reliable postal services to all corners of Tanzania.
Entry Qualifications:
- Bachelor’s Degree in Marketing, Economics, Commerce, or Business Administration majoring in Marketing or Sales and Marketing from a recognized institution.
Duties and Responsibilities:
- Answer inquiries by clarifying desired information, researching, locating, and providing information.
- Assist in resolving problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.
- Fulfil requests by clarifying desired information, completing transactions, and forwarding requests.
- Sell additional services by recognizing opportunities to up-sell accounts and explaining new features.
- Keep equipment operational by following established procedures and reporting malfunctions.
- Update job knowledge by participating in educational opportunities.
- Enhance organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
- Perform any other duties as may be assigned by the supervisor.
Salary Scale: TPCSS 4
Age Limit: Not more than thirty years (30) years.
General Conditions:
- Applicants must be Tanzanian citizens.
- People with disabilities are encouraged to apply.
- All applications must include an up-to-date Curriculum Vitae (CV) and certified copies of relevant certificates.
- Certificates from foreign examination bodies must be verified by relevant Tanzanian authorities.
- Applications must be submitted through EMS and addressed to the Postmaster General, Tanzania Posts Corporation.
How to Apply:
Interested candidates should send their applications to the following address:
Postmaster General,
Tanzania Posts Corporation,
Posta House, 7
Ghana Street, 11300
DAR ES SALAAM
The deadline for application submission is 18th February, 2024.
Note: Only shortlisted candidates will be contacted for interviews. Presentation of forged certificates will result in legal action.
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