NOC Infrastructure Administrator at NMB Bank
Location: Dar es Salaam, Tanzania
Job Type: Full Time
Posted: January 10, 2024
Category: Banking Jobs
Job Overview
NMB Bank, a leading financial institution, is seeking qualified candidates for the position of NOC Infrastructure Administrator. This role involves proactive monitoring, troubleshooting, and escalation of incidents within the Network Operation Center (NOC). The successful candidate will contribute to maintaining the value of services, ensuring service delivery aligns with business customer expectations.
Main Responsibilities:
- Conduct root cause analysis of incidents and share RCA/incident reports.
- Proactively monitor, troubleshoot, resolve, and escalate issues related to Data Centre & DR infrastructure, Core banking services, Core network, branch connectivity, ATM/POS, Self-service channels, power & cooling utilities.
- Manage all incidents and problems related to network, self-service, power, and cooling utilities from branches & Head Office, meeting SLAs and customer expectations.
- Prepare daily, weekly, and monthly performance statistics for the network and data center infrastructure.
- Maintain current configuration on existing NOC infrastructure, provide required visibility reports to management.
- Automate and consolidate all manual morning health check reports.
- Provide first-level support for all self-service channels and services and ensure proper escalation to second-level support.
- Maintain and optimize NOC infrastructure licenses/Infrastructure to ensure all business-critical services are monitored.
Knowledge and Skills:
- Service management standards in Operating Systems, Network Virtual environments, Databases, and middleware.
- Good knowledge of networks, applications, data center infrastructure, self-service channels, power, and cooling utilities monitoring and troubleshooting.
- Interpersonal skills with a creative, innovative, aggressive, and team player mindset.
- Flexibility to work on a shift rotation basis.
- Observation and analytical skills.
- Familiarity with Agile development methodologies.
- Experience with databases and object-relational Mapping (ORM) frameworks.
- Knowledge of programming and shell scripting (e.g., Java, Python, Bash script), Linux & terminal commands, DevOps skills.
Qualifications and Experience:
- Bachelor’s degree in computer science or related academic field.
- Professional certification in ITIL; CCNA, Self-service channels, Monitoring tools training/certification.
- Two years’ experience in handling Monitoring Tools (Microfocus) in large corporate organizations.
- Two years’ experience in systems and Network security technologies such as TCP/IP, Network devices (Switches, Routers and Firewalls) UNIX/Linux, Windows, Oracle & Microsoft Database.
NMB Bank Plc is an Equal Opportunity Employer, committed to creating a diverse and gender-balanced workforce. Female candidates and people living with disabilities are strongly encouraged to apply.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Job closing date: January 23, 2024
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