Customer Support Officer at World Vision

Position: Customer Support Officer

Location: Lusaka, Zambia

Time Type: Full-time

Posted on: Posted Today

Job Requisition ID: R24336

With a legacy spanning over 70 years, we are dedicated to supporting the most vulnerable children, guiding them to overcome poverty and embrace the fullness of life. Grounded in our Christian faith, we extend our reach to children from diverse backgrounds, even those in the most perilous environments.

Join our extensive team of 33,000+ professionals operating across nearly 100 countries and become a catalyst for transforming the life stories of vulnerable children.

Key Responsibilities:

MAJOR RESPONSIBILITIES

The Customer Support Officer plays a pivotal role in providing support and management for technical resources, ensuring the seamless operation of client services. Key responsibilities include:

• Providing maintenance and support for moderately to highly complex client services, concurrently working on one or more projects as a team member.
• Conducting staff orientation and collaborating with Administration and Finance on asset management.
• Assisting with IT Asset movement report and overseeing the IT hardware asset portfolio concerning risk, cost control, governance, compliance, and performance objectives.
• Managing the acquisition, deployment, utilization, tracking, security, and final disposition of IT assets.
• Maintaining passwords and users’ credentials to ensure system security and data integrity.
• Adhering to the integrity of controls, regulations, and guidelines.
• Managing various devices and software, including desktop PCs, laptops, tablets, smartphones, desk phones, standard desktop applications (e.g., Office 365), specialist applications, mobile apps, and network services.

Analytical / Information

• Providing high-quality first-line support to customers of IT services, addressing issues promptly and effectively.
• Resolving issues related to desktop computer systems, peripherals, standard operating systems, and software.
• Offering support for mobile solutions, such as smartphones or tablets, including device configuration and basic user training.
• Collaborating with customers to understand their requirements and deliver optimal solutions.
• Reflecting on service issues and customer interactions, providing feedback to the IT team for continuous service improvement.
• Undertaking administration tasks on the telephone management software for all supported customers.

Minimum Education, Training, and Experience Requirements:

• Bachelor’s Degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
• Demonstrated working knowledge of basic to moderately complex hardware and software products, along with strong problem-solving and diagnostic skills.
• 1 – 3 years of relevant IT work experience.
• Willingness and ability to travel.
• Effective written and verbal communication skills in English.

Applicant Types Accepted:

• Local Applicants Only

Please submit your application in English.

APPLY HERE