New Employment Opportunities Announced At Fin-Tech Company In Dar es salaam March 2022

 

New Employment Opportunities Announced At Fin-Tech Company In Dar es salaam March 2022

 

New Employment Opportunities Announced At Fin-Tech Company In Dar es salaam March 2022 Financial technology is the technology and innovation that aims to compete with traditional financial methods in the delivery of financial services. It is an emerging industry that uses technology to improve activities in finance.

 

Industry:Fin-tech

Location:Dar es Salaam, Tanzania

Debt Collector

Job Responsibilities:

Reviewing the company debtors list.

Contacting customers and informing them of their overdue bills.

Advising customers on their payment options and suggesting methods of payment.

Negotiating suitable repayment plans.

Maintaining customer payment records.

Responding to customer queries.

Customer Service Representative

· Respond to social media inquiries.

· Solving customer complaints.

· Ensure customer satisfaction and provide professional customer support.

·Providing feedback on the efficiency of the customer service process.

·Escalating issues to relevant departments.

·Responding promptly to customer inquiries.

·Capturing details of all calls on system for monthly analysis.

·Educating customers on existing and new services offered by the company.

·Keep records of customer interactions, process customer accounts and file documents

·Follow communication procedures, guidelines and policies

·Go the extra mile to engage customers

·Reach out to customers and verify account information

Tele sales Representative

· Contact potential or existing customers to inform them about a product or service using scripts

·Answer questions about products or the company

·Ask questions to understand customer requirements and close sales

· Direct prospects to the field sales team when needed

· Enter and update customer information in the database

· Take and process orders in an accurate manner

· Handle grievances to preserve the company's reputation

·Go the “extra mile" to meet sales quota and facilitate future sales

· Keep records of calls and sales and note useful information

Job Requirements:

·Diploma in any field

·At least 1-year relevant experience

· Excellent verbal and written communication skills

·Must be able to deliver under strict deadlines and handle pressure effectively.

·Good knowledge of relevant computer programs and telephone systems

· Outstanding negotiation skills with the ability to resolve issues and address complaints

Interested applicants should submit their applications to tessie.tess@dexintec.com,indicating the position and salary expectation on the subject on/before 20th March 2022

Only shortlisted candidates will be contacted*

Note: Do not pay for any training, certificate, shortlisting or interview.