NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.
Samora Branch NBC
Dodoma Branch – NBC
Mbeya Branch NBC
Zanzibar Branch NBC
Singida Branch NBC
Job Summary
The role incumbent will be responsible to serve client as Customer Service, Bank Teller, Branch Operations, Cross selling of Bank products, Agency banking, Loan processing and account opening
Job Description
Cash Management
Carefully count cash received and dispensed to ensure error free
Carefully scrutinize cheques before paying out cash to the bearer
Correctly capture all transactions into the system and ensure that they are authorised
Adhere to prescribed cash limits and Ensure manual fees are collected
Reconcile cash at the beginning and end of days transaction
Properly book entries into relevant accounts
Ensure printing of end of days report to facilitate smooth checking
Adhere to cash management policy
Proper posting of M-wallet transactions to a respective GL
Accountability on handling teller cubicle keys an stamps
Ensure there is no cash left unattended and should be under secured lockers
Atteding to Co- Custodianship duties as per asigned by manager
Proper posting of GEPG and all other government transactions to relevant accounts.
Buying and selling of MNO floats and ensure daily Reconciliation of MNO transactions as assigned by Manager
Ensure punctuality is always observed and you are ready to serve customer in your cubicle from 08:30am
Ensure Cheque representment are attended on time
Ensure transaction reversals are recorded and approved before processed
Ensure proper screening is done before processing of FX transactions for walk in customers
Attending Customer inquiries
Closing of accounts on time where necessary
Account maintanance as requested by customer/s
Requesting, issuing and delivering of cheque books to customers
Issuing of New/retracted ATM cards to customers and ensure daily reconciliations are performed
Handling of cheque book library as assigned by manager
Issuing of balances and statements to the right customers
Opening/Closing or Renewal of Fixed deposits
Processing of stop payments on time
Dormant accounts activations and scan the documents to Sybrin for archiving.
Enquire on customer account related information
Proper Handling of Returned/unpaid cheques
Scrutiny and tying up of daily vouchers
Processing of power of attorney
Compiling of reports as per procedure
Filing of all relevant documentation in client’s file
Registering/maintanance of customers into digital platiforms
Processing of customer probate
Handling of customer complaints and log them into system as per laid down procedure
Process payments (TT/TISS/EFT and salaries) on time and ensure there is no duplicate payments
Daily ATM reconciliations and Monthly reconciliations,reconcilliation of suspence accounts
Cross selling and Sales operations
Opening of accounts for customers within agreed TAT
Loan processing and adherence of agreed SLA
Ensure all compliance of all account opened and loan processed
Supporting onground sales activation as assigned by manager
Supporting of agency banking as assigned by manager
Ensure all payments for buy back loans are done on time
Attending queries from lending customers
Accountability : Accuracy and efficiency in handling Customer issues
Ensure that documentation taken in from customers is complete and accurate (any relevant enquiries are attached) and forwarded to Branch executive for validation and finalisation of transactions
Ensure Customer satisfaction in every service provided
Ensure that the daily workload is prepared, checked and processed before the end of every day
Ensure that all customer requests are actioned immediately and followed up regularly, in order to honour commitments made to customers
Ensure that manual charges are collected for services rendered as per NBC policy
Ensure that the cheque book library is locked at all times.
Ensure that all keys entrusted to you are signed for and that they are removed from the premises over night. In the event of handing over keys ensure that the recipient signs for the keys
Ensure that your Query file is handed to the Line manager on a daily basis
Ensure that a clear desk policy is maintained at all times
Ensure that the handling of security items i.e. Calling file, Returned cheques, incoming mail, and destruction of cheque books are performed under effective dual control
Ensure that your mandate parameters are adhered to at all times
Ensure that your manner of communication, personal appearance and presentation is of a professional manner
Accountability ; Providing administrative branch operations
Capture outward clearance/remittance and fund transfer vouchers.
Scrutinise and keep records of inward clearance/remittance vouchers
Process bankers payment cheques
Process third party salaries.
Ensure all customer requests are executed immediately and followed up regularly so as to honour commitments made to customers.
Identify cross-selling opportunities and pass leads to Sales team .
Maintain a tidy workstation by practice of a clear desk policy.
Ensure daily workload is prepared and processed timely (adhere to cut off times).
Refer to customer cheque lists as required.
Ensure Returned /Unpaid cheques are processed and handed over to Customer Service Department.
Ensure recovery of all fees as per prevailing tariff guides and circular
Print and file branch daily reports.
Accountability ; Adhering to Policies and Procedures
Build awareness, keep up-to date and comply with KYC and AML regulations
Maintain and keep updated applicable register
Attend clients adhock requests and guide the customer on how to go about
Assist with Audit queries/requests
Ensure to conform to authority mandates at all times
Keep updated of all circulars, manuals and policies
Understand/ operate NBC systems and equipment.
Accountability : Manage Career Development
Proactively identify personal development areas and training needs
Meet training objectives as set out in personal training and development plan
Complete all mandatory training assigned
Qualifications
- Bachelor`s Degrees and Advanced Diplomas – Business, Commerce and Management Studies, Customer Excellence – Service Management (Meets all of the requirements), Digital familiarity (Meets all of the requirements), Effective communication – Basic (Meets all of the requirements), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets some of the requirements and would need further development)
0 Comments