Senior Manager Agency Banking Business at CRDB Bank Plc

CRDB Bank Plc – The Bank that Listens| Senior Manager Agency Banking Business at CRDB Bank Plc

Location: Dar es Salaam, Tanzania

Job Reporting To: Head of Agency Banking 

Job Purpose:

Responsible for driving the overall performance of the agency banking business by providing leadership in areas of Sales and Retention to increase usage, agent footprint, and Revenue. Act as an interface between agency banking and internal and external stakeholders to ensure effective and efficient performance and support, including managing and providing support to Agency banking sales platforms.

Responsibilities:

  1. Drive business efficiencies in areas of agents’ performance, drive usage, and transacting agents.
  2. Ensure overall Revenue planning and target setting for Agency Banking, aligning with the strategic roadmap and revenue expectations.
  3. Manage agency banking productivity by recruiting more agents, retaining active agents to push overall growth in transaction volumes and Revenue.
  4. Consistently monitor competitors’ analysis, research, and screen potential Agency Banking opportunities among the zones and identify sales activities to be pursued further.
  5. Responsible for end-to-end screening and selecting of business partners to support the growth of the Agency Banking Business.
  6. Consistently design agents’ sales activity and campaigns to create awareness within the zones and branches to increase transacting customers and Revenue.
  7. Understand basic revenue models and P/L; meet financial objectives by forecasting; preparing an annual budget; scheduling expenditures; analyzing variances, performance reviews, and initiating corrective actions.
  8. Provide guidance and ensure that the business interests are presented to the regulator using the correct stakeholders, ensuring that the Bank of Tanzania (BOT) guidelines on Agency Banking are adhered to.
  9. Perform quarterly updates thereof and a strategic analysis of the progress in achieving the agency banking roadmap goals.
  10. Ensure efficient and effective delivery of Agency Banking business development, aiming for excellence and achieving the desired revenue target.
  11. Oversee and participate in the review, design, and implementation of the departmental work plans and report quarterly on business achievement with the work plans.
  12. Develop, foster, and maintain effective relationships with various businesses through internal and external stakeholders.

Knowledge, Skills, Qualifications, and Experiences Required for The Role:

  • A University Degree or equivalent Advanced Diploma preferably in Business Administration, Banking, Accounting, Finance, or any business-related field. An MBA or any master’s degree in a business-related field is an added advantage.
  • Familiarity with operational procedures at all levels of the organization.
  • A minimum of 5 years’ experience with proven deep knowledge in Agency Banking and/or MFS/MNO Sales, Customer growth, financial inclusion, and/or financial services and digital products.
  • The highest level of uncompromised integrity.
  • Versatile and adaptable, able to react quickly.
  • Able to work in a demanding matrixed environment, with a proven track record of working effectively under pressure.
  • Proven ability to build effective, trusted, and credible relationships with multiple constituencies through exceptional interpersonal skills, communications, actions, and presence.

Application Deadline: 31st January 2024

How to Apply:

CLICK HERE TO APPLY

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