Responsable des prospects at AFRICASHORE

Responsable des prospects at AFRICASHORE 

 

Hani Zidane – Recruitment Team Leader

 

Hani Zidane, our third-in-command, brings a wealth of experience to the table. As the Recruitment Team Leader, Hani is at the forefront of our quest for a High Value Relationship Manager. His seasoned presence has been influencing the industry since 2017.

About the Job

Unlock the potential of the in-country High Value Relationship Manager role – a position that goes beyond the ordinary. We’re seeking an individual who can build enduring relationships with high-end players, extracting maximum value and ensuring retention within their segment.

Responsibilities Include:

1. Crafting Memorable Experiences:

• Strategizing and executing gifting initiatives for birthdays, holidays, wins, and losses.
• Using commercial acumen to maximize player Lifetime Value.
• Monitoring the effectiveness of gifting strategies over time.

2. Creating Unforgettable Moments:

• Managing player selection and effective cost management for events and roadshows.
• Confirming attendance and executing logistics to ensure successful group events.
• Tracking changes in player value and retention post-events.

3. Financial Wizardry:

• Reporting on the financial performance of the High Value segment.
• Understanding profitability numbers and ensuring alignment with overall business goals.
• Developing strategies to grow Net Contribution from potential High Value customers.

4. Client Support and Outbounding Mastery:

• Addressing client alerts promptly and maintaining a minimum of 4 contacts per month per player.
• Responding effectively to issues affecting High Value customers.

5. Campaign Innovation:

• Identifying, designing, and implementing initiatives to retain or reacquire lapsed and inactive High Value customers.
• Ensuring localized and relevant campaigns with insightful post-campaign analyses.

6. Information Mastery:

• Capturing and updating player information, including soft facts, on applicable CRM tools.
• Going beyond basic details to capture hobbies, sports, favorite teams, marital status, and more.

7. High Value Player Acquisition:

• Leveraging local networks, incentivized referrals, and marketing opportunities to acquire new High Value customers.

Skills and Experience Required

We’re not just looking for qualifications; we’re seeking a visionary who can bring the following to the table:

• Marketing Degree or relevant qualification/experience.
• Client Relationship management expertise.
• Exceptional communication across all levels.
• Strong project management and analytical skills.
• Interpersonal and negotiation prowess.
• Deadline and target-driven with excellent time management.
• Web/e-commerce experience (advantageous but not a necessity).
• Ability to thrive under pressure and adapt to change.
• Organizational, communication, presentation, and facilitation skills for effective output coordination.

This job description is more than a set of responsibilities; it’s an invitation to shape the future of High-Value Relationship Management.

Are you ready to redefine the game?

Sincerely,

APPLY HERE