Outlet Manager (Rotana Hotels)

Location: Dar es Salaam, Tanzania

Company Overview: Rotana Hotels is a leading hospitality company known for its luxurious accommodations and exceptional service standards. With a commitment to excellence, Rotana Hotels operates a network of upscale hotels and resorts across the globe, providing guests with unforgettable experiences.

Position: Outlet Manager

Key Responsibilities:

Oversee the daily operations of the food and beverage outlets within the hotel, including restaurants, bars, and lounges.
Develop and implement strategies to drive revenue and maximize profitability while maintaining high levels of guest satisfaction.
Manage inventory levels, control costs, and ensure compliance with budgetary guidelines.
Lead and motivate the outlet team, providing training, coaching, and performance feedback to enhance service quality and efficiency.
Monitor service standards and ensure adherence to Rotana Hotels’ brand standards and policies.
Collaborate with the culinary team to create innovative menus and food offerings that cater to diverse guest preferences.
Foster a positive working environment by promoting teamwork, communication, and professional development among staff members.
Conduct regular inspections of the outlets to ensure cleanliness, safety, and compliance with health and hygiene regulations.
Handle guest inquiries, complaints, and special requests promptly and effectively, striving to exceed guest expectations.
Stay updated on industry trends, market conditions, and competitor activities to identify opportunities for improvement and innovation.

Qualifications:

Bachelor’s degree in Hospitality Management, Business Administration, or related field.
Minimum of 3-5 years of experience in a managerial role within the food and beverage industry, preferably in a luxury hotel or resort.
Proven track record of success in driving revenue growth, managing costs, and achieving operational targets.
Strong leadership and interpersonal skills, with the ability to inspire and motivate a diverse team.
Excellent communication, negotiation, and problem-solving abilities.
Sound knowledge of food and beverage operations, including menu planning, beverage management, and service standards.
Familiarity with industry regulations, health and safety standards, and quality assurance practices.
Proficiency in Microsoft Office applications and relevant hospitality management software.
Flexibility to work shifts, including evenings, weekends, and holidays, as required.

How to Apply: Interested candidates are encouraged to apply online through the Rotana Careers website here. Please submit your updated CV and cover letter outlining your qualifications and relevant experience for the position. Only shortlisted candidates will be contacted for further assessment.

Join Rotana Hotels and be part of a dynamic team dedicated to delivering exceptional hospitality experiences to guests worldwide.

Outlet Manager (Rotana Hotels)