Elevating Customer Service Excellence in Shipping & Logistics: AFRIFAST Logistics Ltd, January 2024
Unveiling the Role of Customer Service Executive
At AFRIFAST Logistics Ltd, we take pride in introducing our dedicated Customer Service Executive position, a pivotal role within our Shipping & Logistics business unit based in Dar Es Salaam, Tanzania. This opportunity arises from our commitment to delivering unparalleled customer service in the industry, setting new standards for satisfaction.
Job Objectives
Our Customer Service Executive is entrusted with the responsibility to manage a high volume of inbound and outbound communication, including calls, emails, and chats. The primary focus lies in efficiently addressing customer needs, providing expert insights on products, pricing, and availability, and ensuring complete customer satisfaction. Reporting to Mr. Rojo Johnson, both functionally and administratively, this role demands a proactive approach in adhering to company communication guidelines.
Navigating Daily Logistics Operations
Proactive Management of Logistics
A distinctive feature of our Customer Service Executive’s role is the proactive management of daily logistics and clearing activities. This spans across land, sea, and ICD operations, requiring a meticulous approach in planning, organizing, dispatching, routing, and tracking transportation vehicles.
Transit Shipment Coordination
Our executives are adept at executing and coordinating transit shipments, ensuring seamless planning, organization, dispatch, route tracking, and follow-up. Meeting customer SOP requirements is paramount, encompassing daily track and trace reports, documentation follow-ups, pre-alert processing, carrier/customs filings, delivery execution, cost approvals, and thorough invoicing.
Effective Collaboration and Communication
Teamwork and Communication Excellence
In the dynamic logistics environment, effective teamwork and clear communication are essential. Our Customer Service Executives work collaboratively with customers, clearing agents, offices, branches, and external vendors. Timely and transparent communication ensures a smooth flow of information, contributing to our commitment to excellence.
Record-Keeping and Issue Resolution
Maintaining meticulous records of damaged, misrouted, and unreturned shipments is part of our commitment to quality service. Our executives promptly report such occurrences to supervisors, complete with claim forms and supporting documents, facilitating quick and effective issue resolution.
Qualifications and Skills
To ensure our customers receive top-notch service, our executives possess a skill set that includes proficiency in reporting, Microsoft Office, time management, and teamwork. Planning, organizing, critical thinking, and problem-solving skills are honed to perfection, complemented by fluency in written and spoken English & Swahili.
Join AFRIFAST Logistics Ltd for a Pinnacle Experience
We invite qualified individuals with a minimum of 1-2 years of experience in customer support/operations in Transit Shipment (EAC) to join our team. A bachelor’s degree, preferably in shipping/logistics/maritime, is a prerequisite. The position offers a full-time schedule on a day shift, with an immediate start date and a competitive industry-standard salary.
To embark on a rewarding career with us, send your resume to track@afri-fast.com. Elevate your professional journey with AFRIFAST Logistics Ltd, where excellence is not an option but a standard.
graph TD
A[Customer Service Executive]
B[Proactive Management of Logistics]
C[Transit Shipment Coordination]
D[Teamwork and Communication Excellence]
E[Record-Keeping and Issue Resolution]
F[Qualifications and Skills]
G[Join AFRIFAST Logistics Ltd] A -->|Efficiently address customer needs| B
A -->|Execute/Coordinate transit shipments| C
A -->|Work effectively in a team environment| D
A -->|Maintain meticulous records| E
A -->|Possess proficiency in reporting| F
A -->|Join our team| G
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