Customer Service and Sales Point Manager – Strategis Insurance Tanzania Limited

Customer Service and Sales Point Manager – Strategis Insurance Tanzania Limited

Position Details:

• Job Title: Customer Service and Sales Point Manager (x1)
• Expected Appointment Date: Immediately
• Division: Non Medical Insurance
• Department: Business Development
• Location: Sales Point, Dar es Salaam, City Centre

Overall Purpose of the Job: To ensure improvement in business production, service delivery to customers, and efficient administration of the sales point.

Description of Core Duties and Responsibilities:

1. Develop a short-term operational plan for the sales point and coordinate with the head office on the implementation.
2. Ensure good management of quotations:
   • Work with the underwriting department to maintain a 24-hour turnaround time for quotations.
   • Discuss quotations with underwriting staff to ensure they meet acceptable underwriting standards and are competitive.
   • Develop market intelligence and provide feedback on the quoted targeted accounts, coordinating reviews.
3. Ensure high standards of service delivery:
   • Handle claims matters and provide progress reports to the Claims Manager weekly.
   • Maintain a complaint register and coordinate with the concerned department on an immediate plan of action.
   • Gather feedback from producers/clients on service levels and raise concerns with the relevant departments.
   • Ensure direct customers visiting the office for inquiries receive prompt attention and efficient service.
   • Maintain the Motor Certificate Register and provide declaration returns to the Underwriting Manager weekly.
4. Develop broker/agent market and close working relationships with producers:
   • Create and maintain broker/Agent files, identify new potential agents, and bring them on board.
   • Develop business relationships through frequent visits to brokers/agents to ensure the generation of new business.
   • Attain production targets and maintain a loss ratio below 50%.
   • Achieve a well-balanced portfolio.
   • Work towards establishing personal and corporate ties by organizing approved company-sponsored social and public relationship activities.
5. Policy Renewals:
   • Closely follow up renewals and provide weekly progress reports on the renewal position to ensure an improved monthly retention ratio of at least 90%.
6. Training:
   • Ensure that branch Office Assistants/Agents and Brokers are trained on Insurance Products and acquire basic insurance handling skills for good service delivery to customers.
   • Control Sales Point’s Expenses/Petty Cash handling.

Qualifications:

• Bachelor’s degree in Insurance and Risk Management or equivalent.
• Professional qualification in Insurance is an added advantage.

Work Experience: Minimum 4 years’ experience in the Insurance Industry.

Key Attributes:

• Excellent presentation skills.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a team player with a customer-oriented approach.
• Good numerical skills and ability to absorb and understand detailed statistical data.
• Creativity and commercial awareness.
• The ability to resolve problems and find creative solutions.
• The ability to work under pressure.
• Accuracy and attention to detail.
• Good negotiation skills.
• The ability to learn quickly.
• Excellent Leadership Skills.
• Excellent Team Work.
• Ability to work under minimum supervision.
• High integrity.

Mode of Application: All applications should have names of three official referees with their contact details. Applications accompanied by professionally prepared CVs, copies of all supporting documents, along with a recent passport size photograph, should be submitted not later than January 8th, 2024, to the following address:

Head of Human Resource and Administration
Strategis Insurance Tanzania Limited
P. O. Box 7893 Dar es Salaam, Tanzania

E-mail: hr@strategis.co.tz

Or delivered to: Strategis Insurance Tanzania Limited
1st Floor, Masaki Ikon Building
Plot no. 1520, Bains Avenue Masaki, Msasani Peninsular

Note: Only shortlisted candidates will be contacted.

Please communicate in the English language.