Customer Assessment and Approval Officer at ENGIE Energy Access

Customer Assessment and Approval Officer at ENGIE Energy Access

Customer Assessment and Approval Officer at ENGIE Energy Access

About ENGIE Energy Access:

ENGIE Energy Access is a leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, offering innovative, off-grid solar solutions for homes, public services, and businesses. Operating in nine African countries, ENGIE Energy Access impacts lives by providing clean, affordable energy to over 1.9 million customers and aims to impact 20 million lives across Africa by 2025.

Job Purpose:

The Customer Assessment and Approval Officer (CAAO) plays a crucial role in assessing and approving loan applications, ensuring compliance with customer approval procedures. This role involves dealing with customer assessment-related cases, conducting credit assessments, and contributing to the continuous improvement process.

Responsibilities:

• Assess customers applying via the MySolGO app and ensure visibility in the PAYGEE.
• Follow up on escalated cases through accepted office network groups and channels.
• Approve customers who qualify after the assessment process.
• Educate customers on the assessment process, the consequences of providing false information, and the effects of non-payment (e.g., in CRB).
• Conduct credit assessment interviews for customers seeking additional appliances (upselling).
• Work independently on defined tasks and smaller projects identified jointly with the Head of CF or Team Leader.
• Complete assigned tasks in line with applicable policies, guidelines, processes, and procedures for appliances.
• Contribute ideas for the Continuous Improvement Process (CIP) of the department.
• Seek opportunities for learning and development within Mobisol and through training.
• Undertake any other related duties assigned by line management.

Knowledge and Skills:

Experience:

• Familiarity with income, expenditure, and cash flow patterns of rural and peri-urban households and micro-enterprises.
• Excellent skills in customer relationship management, finance principles, and service excellence.
• Previous experience in a business dealing with loans is a plus.
• Team player with computer literacy, particularly in Microsoft Excel.

Qualifications:

• Minimum bachelor’s degree in business administration, Microfinance, or a related field.

Language(s):

• Fluency in Swahili and English with excellent verbal communication skills.

Technology:

• Experience in using Microsoft applications, computer literacy, and smartphone proficiency.

Application Process: Interested candidates can apply

CLICK HERE TO APPLY

Only shortlisted candidates will be contacted.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened without regard to origin, age, sexual identity, orientation, religion, marital status, health, disability, political opinions, union involvement, or citizenship. Our differences are our strengths!