Business Development Manager at NBC Bank – National Bank of Commerce

Business Development Manager at NBC Bank – National Bank of Commerce

Dar es Salaam | Business Development Manager at NBC Bank – National Bank of Commerce

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary

The main purpose is to drive Loan and Advances, Deposit and alternative product growth at branches. This entails managing all Sales Activities, supporting, monitoring, and training Branch Sales Officers in all the respective branches.

Job Description​

A. Business Soliciting – Acquisition/Recruitment

• Customer acquisition/recruitment
• Visit existing customers frequently
• Ensure all customer acquisition points are working perfectly all the time
• Enhance customer experience
• Identify areas/sectors relevant for business growth in their locality
• Identification, soliciting, KYC, and risks review of potential customers and approach them to open an account
• Work with Business Development Partner to initiate the development of relevant products for the particular locality
• Consistently give feedback to Head of Customer Network on the performance of different products and services at respective branches
• Engage with Corporate and Institutional Banking (CIB) and Business Banking (BB) departments to understand retail opportunities from their clients (One Bank Concept)
• Address customer queries in relation to business matters

B. Deposit Mobilization

• Proactively understand the business dynamics in the locality and take advantage of growing deposits.
• Supervise all deposit mobilization campaigns in branches
• Proactively and continuously solicit deposits from all clients of the Bank to meet the Bank’s deposit targets
• Proactively follow activities identified on the branch activity calendar

C. Cross-selling

• Cross-sell all bank products – Mobile phone Banking, Internet Banking, Agent Banking products, Insurance Products, all Deposit Products, Loan products FX, Transfer, etc.
• Collection of market intelligence information on local competition, products, and levels of service

D. Relationship Management

• Drive customer engagement activities in branches
• Interact with Bank’s clients/potential clients to win their confidence and create customer loyalty
• Identify potential clients and strategize to add them to the list of NBC customers through informative meetings and product discussions
• Develop, build, and maintain long-term relationships with all segmented customers
• Manage customer business contacts, participate in corporate customer social occasions, and manage all aspects of interactions

E. Reports, Monitoring & Turnaround

• Maintain a database of High net worth customers in the branch.
• Monitor branch business growth through KPI
• Loan turnaround time for loans and recovery support
• Responsible for PAR and NPL of the Branch retail loans
• Provide inputs and reports to Stressed Asset Management Units and facilitate recovery efforts at the Branch level

F. Coaching and Mentoring

• Coach and mentor the branch Sales team regularly
• Monitor and report performance as per agreed KPIs

Other duties

• Participate in branch budgeting of all Sales-related activities
• Carry out other duties as assigned by the Branch Manager.
• Prepare various reports and business proposals for management approval

Education and Experience Required:

• Bachelor’s Degree in Business Administration
• 3 years of banking experience
• Broad knowledge of banking practices (Product knowledge) and bank regulations

Knowledge, Skills and competences required:

• Strong Customer Service management
• Customer Handling awareness
• People Management
• Bank Products awareness
• Analytical skills
• Selling and cross-selling skills
• Awareness of BOT Regulation
• Risk Management

Qualifications

• Bachelor’s Degree – Business, Commerce and Management Studies, Commercial mindset, Customer Excellence – Service Delivery, Digital familiarity, Effective communication – Basic, Experience in a similar environment, Openness to change, Product and/or Service Knowledge, Sales Management

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Please write in English language.