ABSA Bank Tanzania Limited - Iringa Customer Experience Executive Job Vacancy

ABSA Bank Tanzania Limited – Iringa Customer Experience Executive Job Vacancy

🕒 Full Time | Tanzania | January 9, 2024 | Banking Jobs

Job Overview:

Join ABSA Bank Tanzania Limited as a Customer Experience Executive in Iringa! This exciting opportunity at a subsidiary of Absa Group Limited awaits individuals who are passionate about driving exceptional operations business performance, providing efficient business management, and delivering outstanding customer service.

About ABSA Bank Tanzania Limited:

Absa Bank Tanzania Limited, previously Barclays Bank Tanzania Limited, is a commercial bank in Tanzania and a subsidiary of the South Africa-based Absa Group Limited.

Position: Customer Experience Executive – Iringa

Location: Iringa

Job Summary:

• Drive and deliver exceptional operations business performance.
• Provide efficient business management, powerful leadership, and team development.
• Achieve operational rigour excellence in branches with up to 25 staff members or branches with single customer categories.
• Ensure robustness of controls in branches by performing required control activities.
• Provide branch customer service and resolve customer complaints.

Key Responsibilities:

1. Sales:
   • Build relationships with existing customers and identify sales opportunities.
   • Cross-sell appropriate customer needs related products face to face.
   • Undertake customer servicing initiatives/requirements.
   • Complete follow-up paperwork and undertake administration activities.
   • Introduce customers to appropriate product/segment specialists.
   • Deal with handling complaints in the Banking Hall.
   • Support the Branch Manager in community engagement activities.
2. Business Management:
   • Maintain statistics and monitor progress of target reporting.
3. Customer Service:
   • Resolve customer complaints.
   • Conduct monthly query and complaint trend analysis.
   • Ensure all customer contact points in the branch are of the highest service standard.
   • Monitor customer service through Q-matic.
   • Manage remote and manual authorisations.
4. Administration:
   • Systems administration (user maintenance).
   • Provide feedback on the performance of external service providers.
   • Provide cover for Branch Operations Manager/Team Leader.

Technical Skills/Competencies:

• People Management
• Communication and Presentation
• Business Management
• Performance Management
• Resource Management
• Cultural and Change Management
• Planning
• PC Skills

Knowledge, Expertise, and Experience:

• In-depth understanding of technical support systems.
• Understanding of Absa Tanzania retail strategy, COO strategy, operating structure, and interfaces with other functions.
• Good understanding of risk policies and procedures.
• Good understanding of group structure and interfaces with other functions.
• Detailed understanding of people policies and procedures.
• Formal training required for branch managers.

Education:

• Further Education and Training Certificate (FETC): Business, Commerce, and Management Studies (Required)

Deadline:

January 13, 2024

How to Apply:

Click here to apply