Call Center Representative
Junction Tanzania
Work Type : Full Time
Years of Experience 1 year
Location : Dar es Salaam District Dar Es Salaam
JOB RESPONSIBILITIES:
A La achieve sales objectives by making telesales and utilizing upselling opportunities
Handle customers’ orders and process credit card payments for transactions
Proffer advice and recommendations concerning company products and services
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Ensure compliance with set standards of customer service when conversing with clients
Assist customers in resolving issues with purchased products or services
Create and update customer profile/accounts to allow for easy resolution of customer problems
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Salary Range: 600, 000Tsh – 800,000Tsh
CONTACTS: 0623872871
0656116023 WhatsApp only
Attach CV in email below:
Email:jobjunctiontz@gmail.com
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