Customer Service Manager at Koncept

 

Customer Service Manager

KONCEPT, Dar es Salaam, Tanzania

About the job

Client Services Manager Responsibilities:

• Developing effective communication platforms for clients and staff.
• Inspiring repeat business from clients.
• Conducting customer service workshops and presentations.
• Monitoring and measuring client satisfaction.
• Liaising with different departments about client queries.
• Offering advice to clients on services and products.
• Developing surveys and capturing client information.
• Participating in marketing campaigns.
• Dealing with client requests and troubleshooting problems.

Client Services Manager Requirements:

• Business degree or related qualification.
• Strong communication skills.
• Ability to meet deadlines.
• Computer literacy.
• Calm, polite, and professional behaviour.
• Reliable and self-motivated.
• General business knowledge.
• High service orientation.

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