Head of Digital Business
CVPeople Tanzania | Full time
Job Description
Reports to: Executive Director
New business development, to identify and develop proposals for enhancing customer value and retaining earned value for Bank, with new products/services and channels.
Create and implement marketing initiate that support revenue generation plans
Monitor revenue pipeline
Provide customer insights by blending data with deep understanding of user needs, habits, and perceptions developed through targeted interviews, usability studies, research and customer feedback
Work closely with product management team to prioritize growth initiatives and product design and changes
Executes the Bank project governance framework and manage the design and execution of all strategic initiatives for the assigned country/region.
Establish a control framework that proactively monitors and reports on project execution against the defined metrics and policy/best –practice, responding effectively to noted deviations against established project governance standards.
Build and maintain a partner network of suppliers and co-innovators to promote the strategic positioning and competencies of Bank
Objective on customer focus within the function, attaining a strong rating in customer and stakeholder surveys.
Objective on client communication to assure alignment of customer and partner engagement to business strategy.
Contribute to the innovation framework within the business line to facilitate the systematic generation, selection and implementation of value adding ideas.
Objective on operational excellence to attain and maintain best-in-class QOS.
Regulatory engagement to assure compliance to regulation and positively influence the bank-regulator relationship.
Knowledge and Experience
An undergraduate degree or its equivalent in commercial financial or quantitative discipline.
MBA or a Master’s degree in a business field is desirable.
Professional qualification in Project Management is an advantage e.g. Prince II
Experience with business analysis, project management or product development
Preferably a minimum of 5 years of relevant professional experience in highly automated environment, including at least 3 years in
Business Analysis and/or Project Management related areas.
Stakeholder management with multi-functional objectives/goals
Tech-savvy
Experience with office automation tools.
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