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Marketing & Customer Relation Officer (3 Positions)
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Tanzania Mentors Action (TMA) is the local non-governmental organizations (NGO’s) registered under the Ministry of Health Community Development, Gender Elderly and Children (MOHCDGEC) with registration number ooNGO/R2/000156. TMA goal is to improve community life through strengthening service delivery systems. Our interventions are streamlined in five major thematic areas of health, education, environment, agriculture, and cooperatives. TMA works in partnership with various local and global institutions, Ministry of Health Community Development, Gender Elderly and Children (MOHCDGEC), President’s Office Regional Authorities and Local Government (PORALG), donor’s agencies (USAID, UKAID, World Bank, etc.), civil society, community based and faith-based organization, academic institutions and others. Currently, TMA is providing Mentoring to both public and private sector on the improvements of its systems for better provision of service delivery.
TMA is currently seeking experienced, committed, and motivated individuals to fill in different vacant positions as per mentioned below.
Job Title: Marketing & Customer Relation Officer (3 Positions)
Location: Dodoma
Reporting: HOD Programs & Operation
Duties and Responsibilities of Marketing & Customer Relation Officer
Building and maintaining relationships with customers and key personnel within the Organizations
Conducting business reviews to ensure customers are satisfied with TMA products and services.
Alerting the TMA Management team to tap opportunities for further provision of products and services within key exiting and new customers
Letting customers know about other products that TMA offers.
Attending meetings with Customers to build relationships with existing accounts and procurement teams
Achieving Customer relationship targets and KPI’s as set by the TMA
Working closely with all TMA staff.
Escalating and resolving areas of concern as raised by Customers.
Carrying out Customer satisfaction surveys and reviews.
Monitoring company performance against service level agreements and flagging potential issues.
Updating the CRM and ensuring that TMA officials are aware of changes.
Liaising with internal departments to ensure Customer needs are fulfilled effectively.
Prepare monthly and quarterly reports and submit to the TMA HOD Programs & Operation
Manage & update customer databases
Boost customer loyalty by offering a proper experience over the phone
Conduct demonstration and orientation to customers on organization products
Qualifications and Skills of Marketing & Customer Relation Officer
Bachelor’s degree in Marketing, Business management, Communication, accounting, finance, economics or its equivalent
Post graduate qualifications will be an added advantage
Previous experience working as a Customer relationship Officer or higher position or a track record of managing Customer relationships for a period of at least 2 years
Strong interpersonal skills and an ability to build relationship with customers.
Hardworking with a strong work ethic
A person who can work in the complex settings with minimum supervision
Fluency in speaking & writing, English and Kiswahili
Functional computer skills
Basic monitoring and evaluation knowledge
Solid knowledge of market research techniques.
Thorough knowledge of social media and web analytics.
How to Apply
Please submit your cover letter (1 page), updated CV (maximum 4 pages) and contact information for three references, not later than 22nd February 2022 before 5.00pm to application@tma.or.tz
Application should be sent through email only and should note the position title as the subject line for example: “Finance Mentor”
All application later should be address to
Chief Executive Officer,
Tanzania Mentors Action,
BOX 4278, Dodoma.
Applications received after the deadline will not be considered.
Only shortlisted candidates will be contacted
TMA is an equal opportunity employer; women, youth, People living with disabilities are encouraged to apply
Hard copies, personal visits or phone calls to this office are discouraged.
NOTE: All documents should be in pdf format
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