Electronic Banking Officer
JOB DETAILS:
Tanzania Commercial Bank is a Bank that provides competitive financial services to our customers and creates value for our stakeholders through innovative products.
Tanzania Commercial Bank is a Bank, whose vision is “to be the leading bank in Tanzania in the provision of affordable, accessible and convenient financial services”. As part of effective organizational development and management of its human capital in an effective way, Tanzania Commercial Bank commits itself towards attaining, retaining and developing the highly capable and qualified workforce for Tanzania Commercial Bank betterment and the Nation at large.
Tanzania Commercial Bank seeks to appoint dedicated, self-motivated and highly organized Electronic Banking Officer, (1 position) to join the Directorate of Technology and Operation team.
DIRECT REPORTING LINE Chief Manager Electronic Banking
LOCATION Dar es Salaam
WORK SCHEDULE As per Tanzania Commercial Bank Staff regulations
DIVISION E-Banking
SALARY Commensurate to the Job Advertised
POSITION OBJECTIVE
To support Bank’s Electronic Banking support offerings. The individual will be accountable for electronic banking services support and must understand client needs for electronic banking, offer support and recommend changes to offerings to meet business requirements. The Position requires interaction with Technology and Customers for most part of the day with Good Technical and troubleshooting skil s. The job requires understanding of Electronic payments systems in financial sector.
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RESPONSIBILITIES
• Work with other supporting staff on requirements for the Bank’s Electronic Banking
• Administers all electronic banking products including ATM, POS, debit & credit cards and Mobile
• Responded to support issue related to responsible systems on helpdesk task
• Manage and track mobile service operations including offering technical support
• Responsible for the administration, troubleshooting and support of the payment
• Responsible for card management, card production system, and transaction monitoring systems other related software
• Configure, fine tune/parameter set ing to improve the switching system
• Implements configuration and parameter set ing/fine-tuning to improve the overal switching system
• Implements interface through ISO Message, API, and other native interface
• Configure HSM functions, generating, importing and exporting keys components
• Troubleshooting payment systems platform.
• Managed ATM terminals/POS, configurations and other interfaces of the electronic banking offering
• Provide technical training to related staff on system workflow and how to use of responsible
• Ensures compliance to infrastructure security policies and guidelines
• Participate on supporting issue relating to core applications and other banks
• Perform other tasks assigned by supervisor
Education:
• Bachelor Degree in Information Technology or Computer Science or its equivalent
• Minimum three years working experience in payment systems or related
• Good knowledge in financial services and Payment
• Strong Industry and Functional expertise with configuration and design
• Proficient in computer skills and experience in application
Competency:
• Knowledge of financial/accounting principles, banking operation, electronic banking features and
• Good integrity, positive at itude, helpful, high commitment and motivated
• Clear and effectively writing, communication and presentation skills
• Reacts well under pressure; treats others with respect and consideration; accepts responsibility for own actions; Follows through on commitments; able to present concise
• Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals and performance objectives
• Identifies and resolves problems in a timely manner; works with others to solve complex issues
• Responds efficiently and cordially to requests for service and assistance within bank customer service standards; meets commitments
• Analytical skills and at entive to
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