Job Title: Assistant Relationship Manager
Department: Retail
Reporting to: Branch Manager
Responsible for: Maintaining Customers Profile
Region: Tanga
Hours of Work: 8am - 5pm Monday to Friday
8am -1 pm Saturday Or different hours as per Individual branches working hours.
1. PURPOSE OF JOB:
The purpose of this role is to build the Business, Deepen Relationships and Managing Key and Potential customers
from sales of Liabilities, Acquisitions, Cash Management, Credit Card and Retail Products to maximize revenue
by achieving sales targets
2. PRINCIPLE ACCOUNTABILITIES
• Building relationship with a portfolio of customers assigned to become a first point of contact
for their banking needs.
• Growth of CASAFD and ASSET of the existing client portfolio as per the target given, and Acquisitions
of new CASA FD and ASSET customers as per given budget.
• To meet the fee income goal through the existing client's portfolio.
• To provide a personalized and committed banking services to the customers in the portfolio,
such as reviews on customers' accounts and giving each customer the opportunity to make informed choices
on their everyday banking.
• Identification of cross-selling opportunities in the customer portfolio assigned.
3. QUALIFICATIONS AND EXPERIENCE REQUIRED
• University degree in Business Administration or Economics and relevant professional qualifications in banking,
finance or marketing
• Minimum of two years relevant working experience in a similar position.
• Computer literacy and knowledge of new evolving technology systems.
4. COMPETENCY REQUIRED
• Ability to assess customer needs and develop products that suits their needs.
• Possess in depth understanding and knowledge of retail banking Products viz
(liabilities, acquisitions, cash management, credit cards, sales products etc).
• Proven sales experience in a client relationship role within retail banking.
Please send your application to
Application deadline - 16th September 2021
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