Job Opportunity at Africa Healthcare Network, Clinical Operations Officer (Quality)

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ob Summary

Africa Healthcare Network (AHN) is building the first dialysis chain across East Africa, providing high-quality, life-saving dialysis at an affordable cost to both the local patient population and patients from neighbouring countries, which do not have centers of their own. AHN brings world-class technical expertise combined with developing world practical operating experience to a region in dire need of quality dialysis treatment. In North America, over 97% of patients requiring treatment for kidney disease receive care; in East Africa, less than 5% receive care. AHN’s goal is to increase access to high quality care at a lower cost to patients, delivered through a sustainable business model. AHN is currently operating in Rwanda, Tanzania and Kenya.

Job Description

The Clinical Operations Officer – Quality will support the management of quality initiative across AHN’s countries of operation. This role will partner with the Clinical Operations team across the countries to set quality standards, conduct audit sessions and formulate quality management tools that align with the goals and objectives of the Clinical Department and the organization.

Key Responsibilities

Develop the calendar for audits for approval by the clinical team and conduct audits based on the calendar (biannually in each center)

Coordinate audit logistics and prepare requisite audit reports for management

Provide feedback to center level and corporate staff on the outcomes of each audit exercise

Manage and continuously update the action items tracker

Identify key issue areas across the centers and follow up with the clinical team to ensure they are addressed

Assess audit tool for evidence based changes, and propose any new tools as audit needs change

Train staff on conducting minor audits and follow up to ensure that this is done effectively

Assist the nursing and clinical teams in report writing

Manage the inventory usage review process with center level teams – including reviewing the inventory usage tracker, scheduling center level meetings, and writing corporate facing reports

Partner with the Director of Clinical Operations and the Head of Clinical Analytics to develop and implement new Quality Management tools and initiatives as needed

Requirements

Degree in Health Administration, Public Health, or Nursing plus requisite registration in country of residence

Experience in Auditing

Proactive communicator

Computer literate

Team player with a positive attitude

Knowledge of English and Swahili languages

Passionate about bringing quality care to units

Willing to travel approx. 50% (including international travel)

Time conscious and able to work with strict deadlines

Please send applications to hr@africahealthcarenetwork.com