Senior Business Support Manager Bancassurance (1 Position) at NMB

Job Location: Head Office, HQ | Senior Business Support Manager Bancassurance (1 Position) at NMB

Job Purpose: The Senior Business Support Manager Bancassurance is responsible for coordinating, strategizing, and ensuring the seamless execution of bancassurance technology activities to drive business growth and enhance customer satisfaction.

Main Responsibilities:

1. Ensure clear technical system requirements for all bancassurance products/solutions.
2. Review and align detailed business requirements specifications with technology capabilities.
3. Provide accurate development effort estimates for solutions designed by vendors and internal teams.
4. Conduct technical impact analysis of proposed application changes and new system design requests.
5. Ensure quality assurance of implemented work according to approved technical designs.
6. Produce detailed system specification documents, map business requirements to system requirements, and produce functional/configuration designs.
7. Collaborate with cross-functional teams to develop and implement strategies for promoting bancassurance products/services.
8. Analyze market trends and competitor activities to identify business development opportunities.
9. Support the sales team with product knowledge, training, and marketing materials.
10. Monitor and assess the performance of bancassurance products, identifying areas for improvement.
11. Oversee administrative aspects related to bancassurance operations, including documentation, compliance, and regulatory requirements.
12. Develop and maintain strong relationships with internal stakeholders, ensuring alignment with organizational goals.
13. Document application problems and improvement areas, discuss and evaluate solutions with the IT team.
14. Validate results through testing programs and writing documentation for implemented products/solutions.
15. Assist with internal and external communication, improving transparency and information sharing.
16. Coordinate system training for bancassurance teams, ICT Service desk, and second-level support ICT unit.
17. Coordinate User Acceptance Testing (UAT), training, and reconciliation processes with relevant units.

Knowledge and Skills:

• Experience in leading teams as a technical lead.
• Comprehensive knowledge of insurance claims, general insurance, and life products.
• Understanding of product life cycle.
• Strong interpersonal and networking skills.

Qualifications and Experience:

• Bachelor’s degree in insurance business or risk management.
• A Master’s Degree/Postgraduate in risk management, insurance business, or related fields is advantageous.
• Any certification course or training in risk management and insurance business is a plus.
• Minimum of 5 years of working experience in insurance business with a reputable company, specifically in underwriting, claims, and sales of insurance products.

NMB Bank Plc is an Equal Opportunity Employer, committed to creating a diverse and gender-balanced workforce. Female candidates and individuals with disabilities are strongly encouraged to apply. The bank does not charge any fee for the application or recruitment process. Only shortlisted candidates will be contacted.

Job Opening Date: 07-Mar-2024
Job Closing Date: 21-Mar-2024

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