Call Centre Executive at Strategis Insurance – 2 Positions

Call Centre Executive at Strategis Insurance – 2 Positions

Full Time Position in Dar es Salaam | Call Centre Executive at Strategis Insurance – 2 Positions

About Strategis Insurance Tanzania: Strategis Insurance Tanzania specializes in offering affordable and appropriate health & general insurance plans for the Tanzanian industry.

Position: Call Centre Executive (x2)

Expected appointment date: Immediately
Division: Medical Insurance
Department: Business Development – Business Retention
Location: DAR ES SALAAM

Main Tasks:

1. Attending all incoming calls in a timely manner as per standards set by the Company.
2. Attend queries, requests, and complaints, and resolve or channel them to respective departments or personnel where necessary.
3. Making follow up of reported matters to ensure they are closed.
4. Making necessary system logs and data entry.
5. Reporting any irregularities in system performance.
6. Attending to approval requests in a timely manner.
7. Providing general information to providers and members/clients as per the guidance from supervisors.
8. Preparing and providing reports as required by supervisors.

General Performance Standards:

• Ability to work with minimum supervision.
• Maintaining a positive and friendly attitude to all customers (external and internal).
• Assist in other areas of operations as requested by Management.
• Flexibility of working on a shift basis at all times, including weekends and public holidays.
• Attending other duties assigned by supervisors.

Education including Specialized Training:

• Diploma or Advanced Diploma in clinical medicine or other fields.
• Computer Literate.
• Customer Service/telephone Certificate.
• COP Certificate will be an added advantage.

Working Experience:

• Minimum two years’ experience, working in a hospital environment, Call Centre, or related jobs requiring interactions with people.

Other Attributes: This role requires an execution-oriented individual with:

• Fluent in English and Swahili Languages.
• Good communication skills.
• Good interpersonal skills.
• Good presentation skills.
• Assertiveness and self-drive.
• Honesty, reliability, and dependability.
• Sound analytical skills.
• Speed and Accuracy.
• Ability to work under pressure and manage time efficiently.
• Ability to solve problems and make decisions effectively.
• Positive attitude.
• Team player.
• Proficient in Microsoft Office Certified Programs: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook, and Office Publisher.

Mode of Application: All applications should have names of three official referees with their contact details. Applications accompanied by professionally prepared CVs, copies of all supporting documents along with a recent passport-size photograph should be submitted not later than 18th of January 2024 to the following address:

Head of Human Resource and Administration
Strategis Insurance Tanzania Limited
P O. Box 7893 Dar es Salaam, Tanzania
E-mail: hr@strategis.co.tz

Or delivered to:
Strategis Insurance Tanzania Limited
1st Floor, Masaki Ikon Building
Plot no. 1520, Bains Avenue Masaki, Msasani Peninsular

Note: Only shortlisted candidates will be contacted.

To apply for this job email your details to hr@strategis.co.tz.

Please write in English language.