Customer Service Team Member job at KFC

 

JOB DETAILS:

Job Responsibilities:

• Responsible for the Customer Service experience in the restaurant by

• Ensuring that the environment is friendly, warm & inviting

• Proactive and solutions-oriented to surpass the customer’s service expectations

• Ensuring that engagement with the customer is authentic, friendly, high energy and engaging

• Executing duties with accuracy, speed and friendliness, including Kiosk interface

• Executing KFC health, safety and hygiene standards

Serving KFC products that meet the standards Matric

• Prefered training in Hospitality industry

• Minimum 1 year customer facing experience

• Passion for customer service

Competencies

• Ability to communicate in a clear, concise and friendly manner

• Strong interpersonal skills

• Confidence in a customer facing role

• Passion for customer service

• Display excellent listening and verbal skills

• Display excellent guest management skills

• Technically savvy to many various layers : kiosk, deliver, click and collect

• Maintain a high and positive energy

• Professionalism

• Ability to multitask

• Team Orientated

• High attention to detail

• Ability to stand/walk and stay focused and alert for extended periods of time

• Remain tactful when facing confrontational situation

Work Hours: 8

Experience in Months: 12

Level of Education: Postgraduate Degree

Job application procedure

To apply follow this link