Customer Service Manager
Dar es Salaam
Cool Blue Limited
Super Meals Limited under the registered trademark Cool Blue, are committed in providing safe, clean and purified water.
DEPARTMENT: CUSTOMER SERVICE
REPORT TO: FINANCIAL CONTROLLER SUMMARY
A Customer Care Manager is a professional who is responsible for providing outstanding customer service by leading and motivating their team and developing loyalty programs to increase customer satisfaction. The incumbent person shall be responsible for providing excellent customer service and promoting this idea throughout the organization. The goal is to keep the department running efficiently and profitably, to increase customer satisfaction, loyalty, and retention, and to meet their expectations.
RESPONSIBILITIES
Improve customer service experience, create engaged customers, and facilitate organic growth
Take ownership of customers’ issues and follow problems through to resolution
Managing a Large number of Calls and E-mails
Generate Sales leads, building sustainable relationships where necessary
Set a clear mission and deploy strategies focused on that mission
Develop service procedures, policies, and standards
Keeping records of customers interactions and details of the actions taken, Analyzing statistics, and compiling accurate reports
Keep accurate records and document customer service actions and discussions
Recruit, mentor, and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Control resources and utilize assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities
JOB REQUIREMENT
Bachelor’s Degree and Above
4 years of Working Experience at the managerial level
Proven working experience as a Customer Service Manager, Retail Manager, or Assistant Manager
Experience in providing customer service support
Excellent knowledge of management methods and techniques
Strong client-facing and communication skills
Please apply by sending your CV in PDF format through hr@coolblue.co.tz
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