Customer Experience Representative Job Opportunity at KCB Bank Tanzania

 Customer Experience Representative  

Dar es Salaam

KCB Bank Tanzania


Job Summary:


Delivering a high level of service through keeping a harmonious relationship with customers.

Accord customers with proper information regarding banks products and services


KEY RESPONSIBILITIES:


Responding to all customer queries related to bank’s products and service

Ensure smooth service delivery across the branch

Queue management

Matching appropriate products to customers’ needs

Report all issues affecting service delivery


DAILY RESPONSIBILITIES:

Receiving customer queries and take quick action to resolution and / or forwarding to the appropriate person for resolution.

Proper follow up on escalated customer queries and complaints to ensure accurate and on time resolution

Accurately record all customer complaints in complaints register.

Make sure the customers are contacted for feedback on their requests and complaints.

Provision of account balances

Promptly attending to telephone calls, maintaining efficiency, and satisfying the caller. Ensuring messages are passed on and returning calls where necessary.

Pin Mailer handling – issuance, usage demonstration, and replacement and ATM lobby management.

Account statement request processing and issuing.

To receive all the incoming mails and keep records.

Retain existing customers by building customer loyalty through customer interactions.

Ensure cleanliness and tidiness of the Banking Hall.

Queue management and notices display

ATM card and cheque book ordering

Prepare and submit customer service reports on time


MINIMUM POSITION QUALIFICATION AND REQUIREMENTS:


Bachelor’s degree – Business Related

Master’s Degree is an Added Advantage

A minimum of 4 years’ experience in the role

Deadline: 2022-06-29 00:00:00


CLICK HERE TO APPLY 

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