Business Lab Manager
Dar es Salaam
Smart Codes Limited
Job Description:
- Develop, manage and maintain healthy and fruitful relations with all existing and potential lab partners and stakeholders.
- Design Lab’s program(s) and project(s) structure, success criteria, timeline, and milestones.
- Recruit Lab mentors, professional coaches, and interns.
- Prepare Lab’s proposal for local and international partners.
- Conduct Lab’s program(s) and project(s) performance assessment and prepare the reports accordingly.
- Serve as a key resource in planning and executing Lab’s events to raise awareness of Smart Lab.
- Liaising with the technical and financial team both internal and external on billing collection and service offerings.
- Assesses market competition by comparing Lab’s product to competitors’ products.
- Manage operational requirements by scheduling and assigning the Lab team’s tasks and following up on work results.
- Have an updated knowledge of competitor initiatives in the similar products area and of best practices relevant to international benchmarks.
- Maintain and improve the quality of the products.
- Ascertain growth opportunities of the Lab in general.
- Maintain active interaction with the team involved to arrive at the desired business objectives.
- Maintains professional and technical knowledge by attending relevant training; reviewing professional publications; establishing personal networks; participating in professional societies.
- Contributes to team effort by accomplishing related results as needed.
- Work with other managers to support new business development opportunities.
- Develop best practices to achieve department goals.
- Ensure that all staffs follow department policies and procedures.
- Analyze any department-related issues and provide immediate resolutions.
- Organize training to improve the technical skills of department staff.
- Assist in employee recruitment, performance evaluation, promotion, retention, and termination activities.
- Schedule regular client and department meetings.
- Ensure service levels meet or exceed customer expectations.
- Address employee grievances and build a positive working environment for employees.
- Develop department budgets and establish cost-reduction initiatives.
- Observing, analyzing, and offering suggestions on current operations.
- Ensuring all health and safety, as well as company regulations are followed by your team at all times.
- Liaising with staff and organizing teambuilding events that take everyone’s needs into account.
- Conducting research, writing up reports, and presenting findings to the management and other stakeholders.
- Drive new growth opportunities by identifying, prioritizing, developing, and launching new products, services, and business models.
- Build and grow innovation capabilities by creating new organizational capabilities, including technical and people-driven, that ensure a steady stream of innovations.
- Championing innovation by evangelizing innovation internally and externally to influence the brand in the market and create pull for creative talent.
- Ensures the company is successful in taking its innovations to market in a timely and scalable way.
- Uses innovation to differentiate the company in the market, provide unique value to customers and help build long-term relationships with customers.
- Evangelises innovation so the company is viewed as innovative, visionary, and a market leader by customers, industry groups, and media.
- Develops strategic plan by studying technological and financial opportunities, presenting analysis, and recommending objectives.
- Contributes to team effort by accomplishing related results as needed.
- Ability to lead change management
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