SUVACOR LIMITED VACANCY ANNOUNCEMENT
SUVACOR LTD is Tanzania’s innovative coffee & tea company and distributor of premium coffee and hygiene brands, providing comprehensive solutions for food service and hospitality businesses In Tanzania and Zanzibar,Official distributor for Diversey, TORK, Lavazza and many other Premium Brands.
Producer of Africa's Best Coffee & Tea. Our unique value propositions meet your needs in every
operation, from small remote camps to restaurants to catering to coffee shops to large scale hotel
properties.
VACANCIES AND JOB DESCRIPTIONS
1. POSITION : CUSTOMER SERVICE OFFICER (3)
REPORTING TO : OPERATIONS LEAD
LOCATION : DAR ES SALAAM &ZANZIBAR
RESPONSIBILITIES :
1. Ensure that the Reception/ Office area is always clean and organized.
2. Stay informed on all company services and products so customer inquiries can be answered
correctly and on the spot.
3. Process customer orders of products and services
4. Efficiently making and returning phone calls or emails in a timely manner. Every call/ Email must
be returned/ replied within the same day.
5. Handle customer complaints and questions regarding problems with orders and always make an
update in the intranet.
6. Make sure orders are delivered to customers on time with an invoice, and a returned signed
invoice is filed in the office file.
7. Process customer orders of products and services
8. Ensure that operational activities are executed within allotted budget and timelines following
procedure established. E.g. Order receiving procedure, Purchase Invoice receipt procedure,
payment making procedure etc.
9. Make sure orders are delivered to customers on time with an invoice, and a returned signed
invoice is filed in the office file.
Education : Advanced diploma in business studies, Bachelor's degree in business studies is an added
advantage Experience: Minimum of three years experience in related field
2. POSITION: SALES OFFICER (6)
REPORTING TO: SALES MANAGER
LOCATION : DAR ES SALAAM &ZANZIBAR
RESPONSIBILITIES:
❖ Identifies market potential by qualifying accounts.
❖ Initiates sales process by scheduling appointments; making initial presentations; understanding
account requirements.
❖ Closes sales by building rapport with potential accounts; explaining product and service
capabilities; overcoming objections; preparing contracts.
❖ Expands sales in existing accounts by introducing new products and services; developing new
applications.
❖ Contributes information to market strategy by monitoring competitive products and reactions
from accounts.
❖ Recommends new products and services by evaluating current product results; identifying needs
to be filled.
❖ Updates job knowledge by participating in educational opportunities.
❖ Accomplishes marketing and organization mission by completing related results as needed.
EDUCATION : Bachelor degree in Marketing, Sales, any business related studies
EXPERIENCE: three Years experience in Related Field.
3. POSITION: CUSTOMER ACCOUNTS MANAGER (2)
REPORTING TO: OPERATIONS LEAD
RESPONSIBILITIES:
❖ Assist new customers to open customer accounts and to issue contracts for those leasing coffee
machines.
❖ Make sure customer data is available, accurate and updated at all times including physical
location, email, phone numbers, responsible person, and any communication with customers
has to be documented electronically in the customer account.
❖ Follow up on payments from customers
❖ Follow-up on pending orders to customers to make sure they are delivered and customers
❖ Provide support to all business units including CUSTOMER SERVICE, WAREHOUSE, TECHNICAL,
PRODUCTION, HR, administrative, marketing and other departments.
❖ Conduct Customer follow-up on our products and services.
Handle customer complaints and questions regarding problems with orders and always make an
update in the intranet
❖ Work on getting new orders from the existing customers, always try to sell them a product when
performing your customer care activities.
EDUCATION: Bachelor's degree in business studies
EXPERIENCE: Minimum three (3) years Experience in sales/ customer accounts.
4. POSITION: PROCUREMENT OFFICER (2)
REPORTING TO: OPERATIONS LEAD
LOCATION : DAR ES SALAAM &ZANZIBAR
RESPONSIBILITIES:
❖ Receive purchase orders from Warehouse and procure from approved suppliers.
❖ Select eligible suppliers.
❖ Establish and maintain updated supplier data.
❖ Establish and maintain a positive, productive working relationship with the supplier.
❖ Conduct the entire procurement process, i.e. supplier and product assessment, selection,
product trials with selected customers and inhouse feedback, set up, order placement, order
receiving, complaints resolution, supplier first point of contact at Suvacor.
❖ Ensure purchase invoices comply with suvacor’s requirements.
❖ Ensure purchase invoices and other supplier related documentation is done according to
suvacor’s guidelines.
EDUCATION: Bachelor's degree in Procurement and Logistics.
EXPERIENCE: Minimum three (3) years Experience in Purchasing
5. POSITION: WAREHOUSE OFFICER (2)
REPORTING TO: OPERATIONS LEAD
LOCATION : DAR ES SALAAM &ZANZIBAR
RESPONSIBILITIES:
❖ Plan, organize and supervise daily warehouse operation and activities, including the immediate
receipt, documentation, storage, safety and distribution of Goods , equipment and supplies.
❖ Observe health and safety regulations; maintain warehouses in a clean, safe and orderly
condition.
❖ Controls inventory levels by conducting stock counts as needed. Ensures that all results are
properly reconciled with system
❖ Use of FIFO (FEFO if perishable) arrangement in dispatching products from the warehouse.
❖ Prepare and send inter-office orders
❖ Supervise distribution of inter-office orders.
EDUCATION: Bachelor's degree in Procurement and Logistics and warehouse Management.
EXPERIENCE: Minimum three (3) years Experience in Purchasing
1. All Cv’s and Cover letters should be sent to hr@suvacor.com.
2. write the name of the position you are applying as the subject of the email
3. Ensure all referee’s from previous employers.
0 Comments