DETAILS
Manage a portfolio of customers and potential customers via personal sales visits, using face-to-face contact to provide a ‘personal service’.
Develop an implement an Annual customer call cycle.
Conversion of qualified leads into customers (First Time Buyers) and develop and penetrate existing accounts (Retention and Development).
Strategize and achieve company’s sales targets efficiently.
Ensure to have effective ways for increasing sales & market share of the organization.
To work upon enhancing the reach & extraction of the brands for the company.
Competitors information / Key account negotiation, Coordination & to report market input on timely basis to the Management.
Propose discount agreements to the Sales Manager for approval.
To escalate to line supervisor/manager any service failures.
To be more focused and follow-up on customer value added services.
Execute work processes that affect the success of own role and contribute to the overall performance of the department.
Timely report issues to be raised to the higher level to get the appropriate support.
Comply with all company policies and procedures, including those in relation to health, safety, environment and community.
To do customer satisfaction survey once a year…in order to know grey areas in service/ brand presence/ margins/ service demand.
Act as the customers’ main point of contact, by leasing closely with the reevant departments within DHL to ensure that their queries, problems or issues are dealt with appropriately.
Contribute to projects and assignments that have some impact on the department.
On an ongoing basis, seek out and implement opportunities for continuous improvement within the operation domain.
Desired Skills and Experience
Education & experience
A degree in Business management, sales & marketing of related field Qualified Accountant
At least 4-5 years’ experience in trade/distribution channel
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