New Job Opportunity NYANZA Branch at National Bank of Commerce (NBC) - Lead Generator Agency

Admin | Writter July 28, 2021


 

Position: Lead Generator Agency

Location: Nyanza Branch

Type: Full time

Job ID: R-15920479

Overview

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary

  1. • The main purpose is to drive Agency banking proposition on acquisition and relationship management, to support product growth in the bank.
  2. • This entails to achieve agreed sales targets in line with the business objectives through pro-active selling by on boarding NBC Wakala at the same time providing excellent customer service.
  3. • Assist in growing, visiting and managing Agent Network.


Job Description​

  1. A :Agent On boarding / Lead Generation
  2. On board and process applications of Agents in line with NBC Bank policies and regulatory requirements submit to Line Manager for review before submitting for processing
  3. Delivering exceptional sales performance through daily sales activities to drive agent performance.
  4. All agent documentations are updated and stored properly
  5. Conducting Agent assessments according to the Operations Manual
  6. Deliver exceptional sales performance in Agency banking by identifying new and potential agents
  7. Participate in Agency banking sales campaigns to meet specific target
  8. Performing branding duties to ensure agents are properly branded and visible
  9. To ensure all agents operate at their agreed level, as per key agent indicators; For Example – Enough float, Registrations and transactions.
  10. Manage agent’s relationship with branches and working direct with branch managers and branch sales team to ensure successful agent recruitment, support training objective are met to drive growth
  11. Supporting agent in sales and account opening to ensure customer accounts are opened as per account opening procedures.
  12. Performing any assigned task related to agency banking operations and sales
  13. Identify and recruit agents, targeting key business in their location as well as targeting top performing agents.
  14. To ensure POS and merchandising material are effectively distributed
  15. Provide weekly/ Monthly agent visit report as per agreed format
  16. Perform visit of all existing agents within your circuit at least once a month


B:Agent Operations management

  • Growing agent base within the assigned area
  • Visiting agent portfolio as assigned and managing the agent network.
  • Conversation of Non Transacting agents to transacting
  • Supporting customer base on boarded through agents to fund the accounts
  • Attending daily sales review meetings and perform the daily activities accordingly.
  • Providing a weekly sales activity plan to Branch Manager and Agent banking head office team.
  • Study and assess competitors activities on the ground through daily agent visits and capture useful information for feedback and improvement


C : Direct Sales

  • Facilitating first-contact meetings with potential NBC Wakala
  • Contact/visit the existing agents and new prospects to sell product and strengthen the relationship
  • Daily planning of sales activities to ensure optimal utilization of allocated area/location to sell.

D: Branding and retention of agents

  • Visiting agents monthly within given vicinity
  • Ensure that every on boarded agent is activated and branded accordingly having signage, tariff guide, user guide and log book
  • Let the agent know about new product or promotion
  • Respond to agents queries/ complaint accordingly
  • Providing initial training to the agent.


H : Compliance and Risk Management:

  • Ensure that planned training interventions take place, particularly for compulsory training. Attend all assigned training before the deadline.
  • Directly responsible for discipline - initiate misconduct or incapacity charges, follow NBC discipline processes together with HR.
  • Attend all booked meetings.
  • Share knowledge and experience with other LG in the Team
  • Agree on annual performance objective with team leader including specific target
  • Pursue continues improvement in personal development by participating in development programs
  • Display code of conduct and self-discipline


Other duties

  1. • Participate in branch target Sales related activities
  2. • Carried out other duties as assigned by the LG Team Leader Agency Banking
  3. Read Also:
  4. NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2021 (1,475 POSTS)

  6. Role / Person Specification
  7. Education and Experience Required:
  8. • Advance Diploma / Bachelor Degree in Business Administration/Commerce or its equivalent
  9. • 1 year banking experience
  10. • Broad knowledge of banking practice( Product knowledge) and bank regulations
  11. • Experience in a frontline sales environment
  12. • Some exposure to AML/KYC processes in retail banking environment
  13. • Experience in Sales and Marketing
  14. • Relevant experience in a front-line banking/ sales/marketing/service environment
  15. • PC skills and Microsoft Office
  16. • Good problem solving and decision making skills
  17. • Good oral and written communication skills
  18. • Good time management and organization skills
  19. • Ability to work on team and support others
  20. • Strong integrity and professionalism
  21. • Good customer service oriented

Knowledge, Skills and competences required:

  1. • Strong Customer Service management
  2. • Customer Handling awareness
  3. • Bank Products awareness
  4. Selling and cross selling skills
  5. • Awareness of BOT Regulation


• Risk Management

  1.  Operation risk
  2.  Conduct risk
  3.  Reputation risk


Mental & Environmental Demands

  • (RSA Specific) Special work requirements:
  • Most complex decision that can be taken without referral to the manager: Risk Management
  • Business change accountability:
  • Finance/Resource accountability:
  • Communication and Interaction required:
  • Staff in own area
  • (manager, subordinates, colleagues)
  • Staff outside own area - Knowledge transfer, Monitoring and Supervision
  • Internal customers
  • (other than staff in own area) - Relationship building and knowledge transfer
  • External Customers/Agents – Problem solving, Cross selling opportunities networking
  • Regulators/Government Agencies
  • Vendors/Suppliers
  • Other (e.g. Industry Forums/Associations)


Qualifications

  • Bachelor`s Degrees and Advanced Diplomas - Business, Commerce and Management Studies, Digital familiarity (Meets some of the requirements and would need further development), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets all of the requirements), Sales Management (Meets all of the requirements)

Deadline: 11th August, 2021.

CLICK HERE TO APPLY

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