New Job Opportunity For Client Operation Manager-Export At CVPeople Tanzania

 

CVPeople Tanzania,

Job Description

1. MAIN TASKS AND RESPONSIBILITIES DETAILS
   

 

·         Manage the team (N-1)

       Inform direct report of the entity strategy/ evolutions and communicate on required alignments

       Assess the performance of N-1

       Develop & maintain the competencies

       Ensure a smooth transfer of files/issues when change of N-1

       Ensure the correct application of induction program for newcomers

       Apply leave management policy

 

·         Manage the operational relationship with the client

       Receive the transit orders from the client (tariffs already validated through a quotation). In case of new business (new or existing client), a new signed quotation must be issued by Front office in accordance with guidelines provided by HOD/DILS

       Alert the client in case of operational issue (potential or real) and provide solutions

       Provide support to credit control in case of cash collection issue

       Arrange and attend monthly evaluation meeting with the client

 

·         Manage Operations

       Ensure that the agreed SOPs are applied at each step of the business process

       Allocate the files to be processed to CSO and follow up on file progress and client updates

       Anticipate challenges in the process and provide solutions

       Provide support to CSO on operational challenges

       Minimise service failures with frequent follow-up

 

·         Manage file processing

       Validate the opened file before process begins (for clients exceeding their credit conditions, escalate to N+1 for validation)

       Check the file processing progress and ensure that the different process steps are well done from a physical point of view (documentation) or electronic one (step update capture in SPOT)

       Archive regularly the files (physically & electronically, once a month at least)

       Implement all necessary actions to improve quality of processing (process, request for additional resource, computers...)

       Control quality of job files.

 

·         Ensure that operations are performed in respect with gross margin & disbursements anticipated when quotation has been issued

       Know and understand the detail of each client quotation related to operations in progress.

       Perform the operations in respect to quotation validated by the client.

       Approve the supplier’s invoices (value and service provided), allocate onto the correct file and present to N+1 for validation.

       Prepare draft client invoices and corresponding attachments (must fit with quotation) for validation by N+1.

       Check and approve the disbursements of each file.

       Alert/Inform N+1 when quotation is not compliant with operations to be performed.

       Approve Internal LPO before despatch to the CFS Operations Manager.

 

·         Alert/Inform Management

       Alert N+1 in case of significant operational issue (impact on quality of service, invoicing, sensitive client...)

       Inform N+1 and Front office of all quotation non-compliant with export goals (gross margin, turnover, feasibility...)

       Identify & work on the issues raised during the file processing.

 

 

 

2. IN CASE OF VACATION
   

 

• To be arranged within the team
  

 

3. TARGETS AND GOALS
   

 

• 95% target on Quality of service KPI (including Client’s KPI)
  
• 100% target on GM and OR for allocated customers
  
• No rollovers from the initial booking.
  

 

Requirements

1. PERSONAL QUALITIES REQUIRED
   

 

• Organised
  
• Natural Leader
  
• Team player
  
• Self Starter
  
• Problem Solver
  
• Ability to work to tight deadlines
  
• Ability to drive a team to work to a common goal.
  
• Articulate
  

 QUALIFICATIONS

 

• Degree Holder
  

 

REQUIRED SKILLS & EXPERIENCE

 

• At least 5 years’ experience in clearing and forwarding
  
• Al least 5 years’ experience in managing a team of two or more
  
• Good knowledge of export customs clearance processes.
  
• Good knowledge of Microsoft Office
  
• Good use of email
  
• Excellent communicator both verbal and written

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