POST DRIVER II – 2 POST
POST CATEGORY(S) DRIVER’S
ENGINEERING AND CONSTRUCTION
EMPLOYER Iringa water Supply and Sanitation Authorities(IRUWASA)
APPLICATION TIMELINE: 2021-04-12 2021-04-26
JOB SUMMARY N/A
DUTIES AND RESPONSIBILITIES
i.To check the functioning of the vehicle engine and other accessories before driving.
ii.To drive properly any type of vehicle being assigned.
iii.To ensure that the vehicle assigned to him/her is always clean, in good running condition and is parked at a safe authorised place with all the tools entrusted to him/her.
iv.To undertake vehicle services as scheduled.
v.To report without delay any detected fault or defect on the motor vehicle.
vi.To certify that repairs and maintenance carried out on the vehicle are of adequate standards.
vii.To make sure that the vehicle is used only on assigned duties and keeps log book and time when he/she is on duty.
viii.To ensure that the vehicle is always having necessary items as required by Law, including valid insurance cover, fire guard/extinguisher, triangle, first aid kit etc.
ix.To maintain disciplined behaviour and proper conduct in rendering services to his/her officers and other employees in general.
QUALIFICATION AND EXPERIENCE
Holder of Form IV/VI Certificate with a valid class “C” driving license or. The person must have driving training certificate from National Institute of Transport (NIT) as a necessary requirement. Possession of Trade Test Grade II/ CBeT Level II/NVA/VC II in Motor Mechanics from the Vocational Education Training Authority (VETA) or any recognized institutions.
REMUNERATION IWAS 1 as per IRUWASA Scheme of Ser
The deadline for submitting the application is 26 April 2021
Assistant Customer Care Officer
POST CATEGORY(S) MARKETING,MEDIA AND BRAND
EMPLOYER Iringa water Supply and Sanitation Authorities(IRUWASA)
APPLICATION TIMELINE: 2021-04-12 2021-04-26
JOB SUMMARY N/A
DUTIES AND RESPONSIBILITIES
i.To assists in receiving and attending customers’ complaints and channel them to the respective departments for further action.
ii.To assists in making follow-ups of customers’ complaints received and ensure that proper and timely remedial action is taken to provide the required services.
iii.To assist in ensuring that all new customers are registered to the database with accurate account information.
iv.To assists in making sure that all authorized water reconnections are carried out on time as per Customers Service Charter.
v.To assists in making timely follow up of customers’ queries received by the Authority until their final settlement.
vi.To develop individual performance objectives and targets in consultation with the immediate superior as part of performance agreement.
vii.To prepare and submit weekly, monthly, quarterly and annual progress reports for activities that fall under his/her section.
viii.To make sure that the call center is properly working.
ix.To provide customer service information with regard to IRUWASA operations.
x.To identify and escalate priority issues regarding customer services.
xi.To route calls to appropriate departments.
xii.To make follow up on customer calls where necessary.
xiii.To keep records of all conversations at the call center database in a comprehensible way.
xiv.To complete call logs.
xv.To perform other related duties as may be assigned by the respective Supervisor.
QUALIFICATION AND EXPERIENCE
Holder of Diploma or Ordinary Diploma NTA Level 6 in Business Administration (Marketing), Commerce in Marketing, Mass Communication from a recognized Institution.
REMUNERATION Salary Scale: IWAS 2 as per IRUWASA
The deadline for submitting the application is 26 April 2021
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